Industry/Sector
Not ApplicableSpecialism
SalesforceManagement Level
Senior AssociateJob Description & Summary
At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.
Those in Salesforce system integration at PwC will focus on connecting Salesforce with other systems, applications, or databases to enable seamless data flow and process automation. You will be responsible for designing, developing, and implementing integration solutions using various integration technologies and tools, such as Salesforce APIs, middleware platforms, and web services.
Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
Role / Job Title Senior Associate
Tower Salesforce
Experience 6 - 10 years
Key Skills Email Studio, Journey Builder, Marketing Cloud, Advertising Studio and Automation Studio, SFMC Integration.
Educational
Qualification BE / B Tech / ME / M Tech / B.SC / B.Com / BBA
Work Location India
As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
➢ Use feedback and reflection to develop self-awareness, personal strengths and address development areas. ➢ Proven track record as an SME in the chosen domain.
➢ Ability to come up with Client POC/POV for integrating/increasing adoption of emerging Technologies with the product platform they are associated with.
➢ Mentor Junior resources within the team, conduct KSS and lessons learnt.
➢ Flexible to work in stretch opportunities/assignments.
➢ Demonstrate critical thinking and the ability to bring order to unstructured problems.
➢ Ticket Quality, deliverables review, status Reporting for the project.
➢ Adherence to SLAs, experience in incident management, change management and problem management.
➢ Know how and when to use tools available for a given situation and can explain the reasons for this choice.
➢ Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
➢ Use straightforward communication, in a structured way, when influencing and connecting with others.
➢ Build a strong team environment that includes client interactions, workstream management, and cross-team collaboration.
➢ Uphold the firm's code of ethics and business conduct.
➢ Demonstrate leadership capabilities by working with clients directly and leading the engagement.
➢ Good Team player. Take up cross competency work and contribute to COE activities.
➢ Escalation/Risk management.
Managed Services - Application Evolution Services At PwC we relentlessly focus on working with our clients to bring the power of technology and humans together and create simple, yet powerful solutions. We imagine a day when our clients can simply focus on their business knowing that they have a trusted partner for their IT needs. Everyday we are motivated and passionate about making our clients’ better. Within our Managed Services platform, PwC delivers integrated services and solutions that are grounded in deep industry experience and powered by the talent that you would expect from the PwC brand. The PwC Managed Services platform delivers scalable solutions that add greater value to our client’s enterprise through technology and human-enabled experiences. Our team of highly skilled and trained global professionals, combined with the use of the latest advancements in technology and processes, allows us to provide effective and efficient outcomes. With PwC’s Managed Services our clients are able to focus on accelerating their priorities, including optimizing operations and accelerating outcomes. PwC brings a consultative first approach to operations, leveraging our deep industry insights combined with world class talent and assets to enable transformational journeys that drive sustained client outcomes. Our clients need flexible access to world class business and technology capabilities that keep pace with today’s dynamic business environment. Within our global, Managed Services platform, we provide Application Evolution Services (formerly Application Managed Services), where we focus more so on the evolution of our clients’ applications and cloud portfolio. Our focus is to empower our client’s to navigate and capture the value of their application portfolio while cost-effectively operating and protecting their solutions. We do this so that our clients can focus on what matters most to your business: accelerating growth that is dynamic, efficient and cost-effective.
As a member of our Application Evolution Services (AES) team, we are looking for candidates who thrive working in a high-paced work environment capable of working on a mix of critical Application Evolution Service offerings and engagement including help desk support, enhancement and optimization work, as well as strategic roadmap and advisory level work. It will also be key to lend experience and effort in helping win and support customer engagements from not only a technical perspective, but also a relationship perspective.
Required Skills
➢ Viewed as a Marketing Cloud subject matter expert, leads implementation of new features.
➢ Develop end-to-end marketing automation solutions leveraging contact builder, email studio, automation studio, journey builder etc. Ability to work with clients to design customer journeys, and associated data models.
➢ Extensive experience with Marketing Cloud Studios & Builders, most importantly Email Studio, Content Builder, Journey Builder, Advertising Studio and Automation Studio, and ideally also Cloud Pages and Mobile Studio.
➢ Build/configure integration between Salesforce Marketing Cloud and CRM/other application using MC Connector/Middleware/SOAP/REST based solution.
➢ Maintains alignment with Salesforce Marketing Cloud development best practices
➢ Good understanding on the marketing concepts and overall flow in marketing automation space
➢ Certified Salesforce Email Specialist or Salesforce Marketing Cloud Consultant
➢ Hands-on experience on SQL and SQL-server languages, Optimizing SQL Queries, AMPscript, HTML, CSS, and JavaScript
➢ Sync data from Salesforce service cloud and other external databases via Integration.
➢ Use landing pages and preference centers to manage customer inputs.
➢ Configure trigger sends and API calls within the Marketing Cloud platform.
➢ Configure and integrate with 3rd party tools as needed
➢ Salesforce Marketing Admin / Email Specialist / Consultant Certification
Preferred Skills
Travel Requirements
Not SpecifiedJob Posting End Date