Industry/Sector
Not Applicable
Specialism
SAP
Management Level
Manager
Job Description & Summary
At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.
In SAP technology at PwC, you will specialise in utilising and managing SAP software and solutions within an organisation. You will be responsible for tasks such as installation, configuration, administration, development, and support of SAP products and technologies.
Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Respond effectively to the diverse perspectives, needs, and feelings of others.
- Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
- Use critical thinking to break down complex concepts.
- Understand the broader objectives of your project or role and how your work fits into the overall strategy.
- Develop a deeper understanding of the business context and how it is changing.
- Use reflection to develop self awareness, enhance strengths and address development areas.
- Interpret data to inform insights and recommendations.
Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
JD Requirements:
- Provide L2/L3 technical support for SAP CRM applications in an AES / Operate (Managed Services) environment, ensuring SLA adherence and stable operations.
- Design, develop, and maintain ABAP solutions with strong focus on Object Oriented ABAP (OO ABAP) and production-grade debugging/troubleshooting.
- Build and enhance technical objects across Interfaces (e.g., ALE/IDoc, BAPI) and integration touchpoints supporting CRM business processes.
- Implement CRM enhancements using BAdIs, BAPIs, Enhancements, and User Exits to extend standard functionality.
- Work on SAP CRM Web UI (BSP components) development and support, including framework-based troubleshooting and configuration support.
- Develop with and troubleshoot BOL/GENIL models; understand object structure, access methods, and how GENIL exposes backend logic to BOL.
- Support CRM Middleware operations and data replication between CRM and ECC/S4HANA (e.g., BDOCs, queues monitoring, error handling) using standard tools/monitors.
- Analyze and resolve incidents across CRM One Order framework / core CRM technical areas, contributing to problem management and continuous improvement.
- Support batch jobs, background processing, and interfaces, coordinating with operations/scheduling teams and ensuring stability during critical cycles.
- Strong hands-on experience in SAP CRM TPM covering Trade Promotion Planning / Execution, Funds, Claims, and Settlements.
- Design and development of CBP Plan Extensions to support custom planning attributes, KPIs, and business rules.
- Extensive use of Filter BADIs to control TPM and CBP logic based on planning types, org structures, and promotion scenarios.
Travel Requirements
Not Specified
Job Posting End Date
