Provide L2/L3 technical support for SAP CRM applications in an AES / Operate (Managed Services) environment, ensuring SLA adherence and stable operations.
Design, develop, and maintain ABAP solutions with strong focus on Object Oriented ABAP (OO ABAP) and production-grade debugging/troubleshooting.
Build and enhance technical objects across Interfaces (e.g., ALE/IDoc, BAPI) and integration touchpoints supporting CRM business processes.
Implement CRM enhancements using BAdIs, BAPIs, Enhancements, and User Exits to extend standard functionality.
Work on SAP CRM Web UI (BSP components) development and support, including framework-based troubleshooting and configuration support.
Develop with and troubleshoot BOL/GENIL models; understand object structure, access methods, and how GENIL exposes backend logic to BOL.
Support CRM Middleware operations and data replication between CRM and ECC/S4HANA (e.g., BDOCs, queues monitoring, error handling) using standard tools/monitors.
Analyze and resolve incidents across CRM One Order framework / core CRM technical areas, contributing to problem management and continuous improvement.
Support batch jobs, background processing, and interfaces, coordinating with operations/scheduling teams and ensuring stability during critical cycles.
Strong hands-on experience in SAP CRM TPM covering Trade Promotion Planning / Execution, Funds, Claims, and Settlements.
Design and development of CBP Plan Extensions to support custom planning attributes, KPIs, and business rules.
Extensive use of Filter BADIs to control TPM and CBP logic based on planning types, org structures, and promotion scenarios.
