Aftermarket Network Development Manager – Central Coordination (DCNA)

Inside the Role

Leads the central coordination and development of the DCNA aftermarket service network framework, ensuring a structured, scalable, and aligned approach across regions.

Defines and implements the strategy, processes, standards, and controlling logic required to establish a sustainable service network development function in North America.

Acts as the primary liaison between Service, Spare Parts, Finance, and Vehicle Sales, ensuring cross-functional alignment and integration of aftermarket network development into the broader DCNA business model.

Coordinates and guides the regional Network Development Managers (field roles) and ensures consistency in execution, performance measurement, and partner development across all regions.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

What You Drive at DTNA

1. Central Strategy & Governance 

• Define and implement the overall service network development strategy and framework for DCNA 

• Establish standards for partner selection, onboarding, performance management, and network expansion 

• Ensure alignment of network strategy with customer needs, vehicle sales growth, and aftermarket business targets 

2. Process & System Implementation 

• Design and implement end-to-end processes for service network development (evaluation, onboarding, contracting, KPI tracking) 

• Lead projects to introduce systems, digital tools, and reporting structures to manage the service network 

• Establish controlling logic, KPI frameworks, and performance dashboards for Service Partners 

3. Cross-Functional Integration 

• Act as central liaison between Service, Spare Parts, Finance, and Vehicle Sales 

• Ensure full integration of service network development into:  

• Warranty and service processes 

• Spare parts business and stocking concepts 

• Financial controlling and margin logic 

• Customer and vehicle sales strategy 

• Align stakeholder requirements into a consistent network development approach  

4. Program & Project Leadership 

• Lead cross-functional initiatives to build and professionalize the DCNA service network 

• Drive implementation of new service models (Service Partner, mobile solutions, alternative coverage concepts) 

• Establish standardized procedures and ensure adoption across the organization  

5. Coordination of Field Network Development Roles 

• Provide guidance, structure, and prioritization to regional Network Development Managers (West & East) 

• Ensure consistent evaluation, onboarding, and performance management of Service Partners across all regions 

• Consolidate regional insights into central strategy adjustments and decision-making 

• Act as escalation and alignment point for complex network or partner topics  

6. Market Approach & Network Design 

• Define short-, mid-, and long-term service delivery concepts (CPW, Service Partner, Mobile Technician) 

• Evaluate and standardize network expansion methodologies and market entry approaches 

• Ensure the organization selects the right service model per region and customer segment 

Knowledge You Should Bring  

• Requires a Bachelor’s Degree and 5-7 years of relevant experience or 8 years of relevant experience in lieu of degree
• Requires specialized knowledge of aftermarket service operations and service network development.
• Demonstrated ability to analyze operational data and translate findings into service strategies.
• Strong ability to manage partner relationships and drive performance through defined KPIs.
•  Effective collaboration skills across Sales, Customer Support, and Service organizations.
• Proficiency using digital tools to manage projects and regional activities in a remote environment.
• An attached resume is required.

Exceptional Candidates Might Have  

• Experience supporting regional service coverage models through partner development or alternative service solutions.
• Demonstrated capability to influence and negotiate with external partners.
• Ability to operate effectively in both office and service shop environments.

#LI-RR1 #LI-Hybrid

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)-

Jacksonville, FL US. Relocation assistance for this position is available when the selected candidate meets eligibility criteria.

Schedule Type:

Onsite

At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer and more efficient tomorrow for all.

That is what we are working toward - for all who keep the world moving.

Additional Information

• Visa sponsorship will only be open to current Daimler Truck North America employees working under an existing U.S. Daimler Truck North America Visa

• All other applicants must be legally authorized to work permanently in the country the position is located in at the time of application

• Final candidate must successfully complete a criminal background check

• Final candidate may be required to successfully complete a pre-employment drug screen

• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions

• EEO - Disabled/Veterans

Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.