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Job Description:
As Aftermarket Supplier Account Manager, you will be the Airbus representative and manage relationships with suppliers/vendors located in the Americas region on the support & services perimeter.
Key Responsibilities
1. Airlines and Customers Support (30%)
- Negotiate supplier support conditions in order to protect Airlines and Airbus interest for support activities (such as but not limited to Spares price, GMTBUR, GDMC..)
- Act in escalation on customer issues
- Contribute to communication and events with customers
- Control and run every year spares price variation
2. Be the S (Customer Services) focal point for Equipment & Systems (30%)
- Be the primary Customer Services focal point for Procurement MFTs and contribute to MFT strategy
- Integrate Customer Services (on the overall support & services perimeter) view in Call for Tender selection reports
- Support Airbus Procurement projects
3. Manage suppliers (20%)
- Contribute to Procurement Senior Management Meeting and organize Customer Services Senior Management Meeting
- Drive Supplier Support Rating survey and associated improvement plan for Airlines and Airbus
- Lead escalation to supplier on specific topics
4. Integrate overall Support & Services view (20%)
- Contribute to Service Forum to deploy new business models
- Act in escalation on supplier support & services related issues
- Organize periodic aftermarket review with key suppliers
- Support customer services projects with impact or contribution from suppliers (Obsolescence, Entry Into Service etc)
- Act as the focal point for continuous improvement initiatives and process optimizations across our key interfaces
- Drive or contribute to targeted projects and initiatives in coordination with internal and external interfaces
Education:
Required
- Master’s degree in Contract law, Business Administration, Supply Chain Management
Experience:
Required
- Proven experience in a similar position of at least 7 years
- Aviation Industry experience with a strong emphasis on contract management
- Knowledge in aftermarket customer services
- Experience in Supply Chain Quality and Supplier Improvement
- Ability to work within a multi-national team
Travel Required:
- Up to 30% Domestic and International
Citizenship:
- Eligible for employment in the US
Knowledge, Skills, Demonstrated Capabilities:
Required
- Fluent in English both spoken and written
- French is a plus
- Conflict management
- Proactive & dynamic mindset with a strong sense of autonomy and drive and a positive, team-player attitude
- Proven leadership and stakeholder management skills, with the ability to drive cross-functional collaboration and manage complex supplier relationships
- Excellent interpersonal, communication, and negotiation skills, with proven persuasion and influencing capabilities to manage complex supplier relationships.
- Strong organizational, analytical, project management & change management skills, with a natural appetite for structuring data, tracking progress, and managing action plans
- Problem-solving attitude, rigorous, and reactive, with the capability to manage priorities in a dynamic environment
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Airbus Americas Customer Services, Inc.
Employment Type:
US - Direct Hire
Experience Level:
Professional
Remote Type:
On-site
Job Family:
Material Support & services <JF-CS-MS>
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