Aged Care Operational Performance & Analytics Manager

Employment Type:  Permanent Full time

Hours: 76 hours/fortnight

Location: Richmond with hybrid work on offer

Upload with application: Resume & cover letter

Contact:  Simone Gunsberger / SGunsberger@mercy.com.au

Where there’s life, there’s Mercy.  

Where there’s care, there’s You. 

Through the battles and the breakthroughs, we're there. Where will you be? 

For over a century, our incredible teams have provided care for people when they need it most. Our people feel great pride in this, and they value the security and stability we offer. But it also means so much opportunity - to build on all that’s gone before, to grow your impact and gain experience that’s hard to find elsewhere. 

Join us at Mercy Health and help us deliver even greater outcomes for our residents, families, communities, and you. 

About the opportunity:

We are seeking an experienced forward-thinking Aged Care Operational Performance & Analytics Manager to join our Healthy Ageing team. Reporting to the General Manager Strategy & Business Improvement- Healthy Ageing, you will play a critical role in driving workforce efficiency, roster optimisation, and care minute compliance across both residential and home care services. The role partners with Operations, Finance and Rostering teams to enhance operational performance, financial sustainability, and quality care outcomes. The role provides strategic oversight of workforce models, rostering practices, and performance analytics across services, ensuring alignment with regulatory compliance and funding frameworks. The role also leads reporting, and continuous improvement initiatives to support consistent, high-quality care delivery across all services

The role is accountable for monitoring and improving:

• Care minute compliance (AN-ACC and regulatory requirements)

• Workforce productivity and efficiency

• Roster structure and sustainability

• Financial performance linked to workforce deployment

• Occupancy trends and service demand impacts

Working across the Healthy Ageing portfolio, you will deliver actionable insights, drive improvement initiatives, and support executive decision making through robust evidence-based analytics.

You will have:

• Exceptional communication skills with the ability to influence diverse stakeholders

• Strong analytical and problem-solving capability

• Strategic workforce planning and performance management expertise

• Advanced stakeholder engagement and influencing skills across multidisciplinary teams

• Proven ability to translate data into actionable insights

• Strong understanding of aged care funding models and compliance frameworks

• Demonstrated change management and continuous improvement capability

• Advanced proficiency in workforce management and rostering systems

• Experience with reporting tools and dashboard development

• Strong data analysis and financial modelling capabilities

What you’ll bring:

To thrive in this role, you will have: 

• A relevant qualification in Health, Business, Finance, Workforce Planning or a related discipline (or equivalent experience)

• Extensive experience within aged care across both residential and home care environments

• Demonstrated experience in workforce optimisation, rostering, and operational performance analysis

• Strong understanding of AN-ACC funding, care minutes, and regulatory compliance requirements

• Solid understanding of home care scheduling, utilisation, and workforce modelling

• Proven experience working across multi-site operations in complex service environments

• Project management experience, with the ability to lead and deliver improvement initiatives

You will also be required to provide evidence of, or in the process of obtaining: 

• Police Check

Ready to help us shape the future of healthcare?

Join us and make a meaningful difference in people’s lives - and your career.

Are you ready to apply for this role? Click Apply now

Please contact us if you would like to find out more or communicate any requirements to ensure we provide you with a fair and equitable interview and selection process.

We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture.

We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.

The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We’re proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.