Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
The Agency Contests and Rewards Manager supports Compensation & Contest Lead in delivering the in-house insights agenda and executing agency propositions. The role conducts studies and analysis, develops and maintains agency materials and standards, and provides end-to-end execution support for agency compensation, recruitment financing, campaigns, contests, maintenance of contract (MOC), leader promotion and other agency propositions. The role also helps translate strategic direction into disciplined implementation, timely campaign settlement and practical recommendations that advance the business.
Job Accountabilities:
- Support the Compensation and Contest Lead in planning and delivering the agency insights agenda, proposition priorities and management recommendations
- Conduct agency studies from problem definition and data gathering through analysis, interpretation, documentation and presentation of actionable findings
- Prepare clear analysis, business cases, decision papers and agency materials under the direction of the Head
- Provide execution capacity for the design, assessment, refinement and rollout of agency propositions, including compensation, recruitment financing, campaigns, contests, MOC and promotion
- Develop campaign pricing and qualification forecasts, test assumptions and scenarios, and clearly communicate expected cost, participation and business impact
- Conduct post-implementation assessments of campaigns against approved objectives, forecasts, costs and participation or production outcomes, and recommend improvements
- Manage campaign costs against approved budgets, prevent overruns, identify underruns promptly and facilitate the release and redeployment of available funds to other initiatives that can further drive the business
- Partner with Agency Analytics to define data requirements and convert production, persistency, participation, qualification, forecast and management-reporting outputs into actionable insights
- Maintain accurate project plans, milestones, dependencies, risks, approvals and readiness checks for assigned propositions and campaigns
- Supervise the development, quality and timely release of campaign communication materials and campaign trackers, ensuring accuracy, consistency and suitability for agency use
- Coordinate with relevant teams to ensure campaigns are validated and settled accurately and on time, with issues, exceptions and dependencies actively monitored through closure
- Keep the Agency Manual, proposition standards, process documentation, trackers and supporting materials current and aligned with approved policies and decisions
- Prepare and maintain compensation documentation and conduct analysis or studies on agency compensation and other agency propositions
- Serve as a change agent for approved initiatives by coordinating rollout activities, stakeholder briefings, field support, feedback collection and adoption monitoring
- Collaborate with Strategy & Budget, Agency Analytics, Agency Rewards & Events, Distribution leaders, Finance, HR, Legal, Compliance, Risk, Marketing and Technology as required
- Compliance
- Ensure that all company policies, procedures, programs and instructions are carried out
- Be familiar with and understand Pru Life UK Compliance Standards. Be fully aware of the role’s responsibilities and competent to carry them out to the required standards. Report all compliance matters openly and honestly to the Compliance Officer in accordance with applicable reporting requirements. Maintain a process within the department to ensure that all relevant compliance matters are identified and reported
- Perform other functions as may be assigned
Job Specification:
- Bachelor’s degree in Business, Economics, Finance, Mathematics / Statistics, Industrial Engineering or a related discipline. A relevant postgraduate degree is an advantage
- Strong working knowledge of commercial analytics, research and insight generation, proposition execution, campaign forecasting, cost monitoring and post-implementation assessment. Familiarity with life insurance distribution, agency economics, compensation, incentive design, recruitment financing, campaign settlement and change implementation is strongly preferred
- Structured problem solving; quantitative and qualitative analysis; campaign pricing and forecasting; budget and cost management; proposition assessment; project and change management; business writing and presentation; stakeholder coordination; judgement; attention to detail; advanced PowerPoint and Excel. Experience with BI or statistical tools is an advantage
- At least 5 years of relevant experience in insights, analytics, propositions, strategy, distribution, campaign management, consulting or commercial roles, with demonstrated experience managing complex cross-functional initiatives. Insurance or financial-services experience is strongly preferred. Prior people supervision or workstream-lead experience is an advantage
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
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