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New York, New York, United States
Onsite
Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges.
It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale.
As a Partner Agent Architect at Parloa, you will operate at the intersection of enterprise solution architecture, conversational AI, and partner enablement, helping strategic partners and enterprise customers design, implement, and scale AI-driven customer experiences.
This is a highly consultative, customer-facing role where you will guide partners and clients through solution discovery, end-to-end solution architecture, enterprise integration design, conversational architecture, and implementation strategy for enterprise AI Agents. You will design how Parloa’s platform integrates into complex enterprise environments, solve multi-system integration challenges, and apply systems thinking to build reliable, scalable AI solutions.
While you bring strong technical depth and can build when needed, your primary focus will be helping partners shape the right technical solutions, architect scalable integrations, prioritize effectively, and successfully operationalize Parloa’s platform within complex enterprise environments.
You will also help shape the conversational experience layer by translating customer requirements into AI Agent behavior through prompt engineering, LLM concepts, and conversational design. Prior conversational design experience is valuable but can be further developed on the job.
You will work closely with strategic partners, enterprise customers, Partner Success Managers, Technical Program Managers, Forward Deployed Engineers, Solution Engineers, and the broader Agent Architect organization to drive successful AI deployments and long-term customer value.
This is your opportunity to shape how enterprise organizations and global partners adopt agentic AI at scale while acting as a trusted advisor across both business and technical stakeholders.
Partners and customers trust you as a strategic and technical advisor.
Partner-led deployments launch with scalable architectures, reliable integrations, and strong AI Agent performance.
Partners become increasingly self-sufficient while maintaining high delivery quality and alignment with Parloa standards.
Technical risks, integration gaps, and implementation blockers are identified and resolved early.
Reusable technical guidance and architecture patterns improve delivery quality across the partner ecosystem.
Talent Acquisition → Hiring Manager → Technical & Expert Interview(s) → Bar Raiser
We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.
At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.
We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.
Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.
Compensation for this role is structured as On-Target Earnings (OTE), consisting of a base salary and performance-based variable component, in addition to an equity package.
Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
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* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.