REQ10941 Agent, Dispatch Services (Open)
POSITION SUMMARY:
To dispatch vehicle for local, cross border limousines and coaches according to the reservations, to ensure utilization of company resources is maximized; to provide greeting services to patrons and to maintain up to date and accurate data for report generation.
PRIMARY RESPONSIBILITIES:
- Constant communication with all related departments to handle and coordinate limousine enquiries and booking arrangements.
- Project a professional image via phone calls and emails with guests/ internal guests.
- Establish professional image from the first touch, provide personal greeting and farewell service to guest in different locations.
- Ensure smooth operations between limousine service counter, dispatch centre, limousine drivers and guests.
- Assist in monitoring Drivers’ standing posture, manner and report to AM/ Supervisors.
- Make sure orders are fairly distribute to the drivers according to who stand by first.
- Familiar with company products, events and promotions, able to answer queries from VIP patrons and internal guests in a timely and professional manner.
- Update all vehicle data and prepare daily and monthly reports.
- Ensure company and patron information are kept confidentially.
- Perform other reasonable job duties as assigned by supervisors from time to time.
- Adhere to all Company policies and procedures.
QUALIFICATIONS:
Experience (please indicate minimum required and preferred experiences)
- Working experience in a similar capacity.
- Sound knowledge in the local transportation and travel industry is a plus.
Education (please indicate minimum and preferred academic requirements)
- High school graduate or equivalent professional training.
Skills / Competencies (please indicate requisite competencies that are qualified for the position)
- Reading, writing and basic oral skill in English, Cantonese and Mandarin communications, knowledge of other language is a plus.
- Good communication in spoken Cantonese, Mandarin & English.
- Establish professional image with exceptional service and telephone manners.
- Computer literate.
- Ability of multi-tasking.
- Ability to work on flexible shift on rotation basis and overtime if needed.
- Ability to stand and/or walk during the shift.
- Excellent interpersonal / presentation skills are preferred.
