Agent Licensing Specialist (Remote)

At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.

Role Overview:

Could you be our next Licensing Specialist? Globe Life is looking for a Licensing Specialist to join the team!

In this role, you will be responsible for initiating and monitoring the full lifecycle of agent appointments across Globe Life companies, ensuring agents meet all required federal and state licensing criteria. You will maintain accurate agent records across multiple internal and regulatory systems, support compliance, and enable downstream processes such as commission payments. This position requires a strong sense of urgency, high attention to detail, and the ability to manage time-sensitive tasks with accuracy and professionalism.

This is a remote / work-from-home position.

What You Will Do:

• Initiate and monitor the lifecycle of agents appointed with various Globe Life companies to authorize product sales.
• Maintain accurate agent records across multiple systems, including Mainframe, SOAR, CELS, OnBase, and government portals.
• Collect, evaluate, and verify licensing data from multiple sources and update records with urgency and attention to detail.
• Ensure accurate setup of agent hierarchy and licensing information to support downstream processes such as commission payments.
• Secure and process sensitive agent information in compliance with internal and external privacy regulations.
• Review appointment requests and confirm agents meet licensing and company criteria.
• Process appointments, terminations, demographic changes, and biographical updates.
• Monitor a shared inbox and respond to inquiries from agents, internal departments, and external regulatory agencies.
• Communicate with state Departments of Insurance and vendors on behalf of the company.
• Respond to agent questions via phone and email, providing appropriate guidance and support.
• Escalate issues related to workflows, system discrepancies, or agent concerns to supervisors as needed.

What You Can Bring:

• High school diploma or equivalent work experience.
• 0–1 year of relevant administrative or office experience.
• Experience in insurance or licensing is a plus but not required.
• High attention to detail and accuracy when entering data and handling documentation.
• Ability to maintain confidentiality and follow established procedures for handling sensitive information.
• Basic proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Clear written and verbal communication skills, with the ability to follow instructions and respond professionally.
• Willingness and ability to learn multiple systems, including internal platforms and external government portals.
• Dependable, organized, and able to stay focused during repetitive or routine work.
• Ability to work independently while also contributing as a collaborative team member.
• Receptive to feedback and direction from supervisors and team leads.

Applicable To All Employees of Globe Life Family of Companies:

• Reliable and predictable attendance of your assigned shift.

• Ability to work full time and/or part time based on the position specifications.

How Globe Life Will Support You:

Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at Globe Life:

• Competitive compensation designed to reflect your expertise and contribution.

• Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.

• Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.

• Paid holidays and time off to support a healthy work-life balance.

• Parental leave to help our employees welcome their new additions.

• Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.

• Company-paid counseling for assistance with mental health, stress management, and work-life balance.

• Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.

• Discounted Texas Rangers tickets for a proud visit to Globe Life Field.

Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.