Agile Project Manager
Salary: 240,000 PLN per annum, plus company benefits
Location: Warsaw, Poland
Contract: Full Time, Permanent
Shifts: 40 hours per week, Monday – Friday, 8.30am until 5:30pm with 1 hour unpaid lunch break
Work model: Hybrid
Williams Lea seeks an Agile Project Manager to join our team!
Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.
Purpose of role
The Agile Project Manager is a hybrid delivery role within the Global Engineering team at Williams Lea, combining structured Scrum practice with project governance and release coordination. Operating at SFIA Level 4, this role is allocated to a single engineering tribe and is accountable for its end-to-end delivery health — enabling the team to operate effectively across BAU agile sprints, small-to-medium waterfall and hybrid projects, and controlled production releases within defined governance frameworks.
The Agile Project Manager works closely with the tribe’s Technical Product Owner, Engineering Manager, and Scrum Master (where applicable), and maintains regular, ad hoc engagement with the Product Manager to ensure alignment on priorities, roadmap, and delivery outcomes. The role also collaborates with the Senior Scrum Master/Coach to uphold agile practice standards and continuously improve ways of working and is responsible for coaching the tribe on agile best practices, actively embedding and enforcing Williams Lea’s ways of working, and acting as the primary delivery point of contact for the tribe.
In addition to supporting continuous, iterative delivery through agile frameworks, the Agile Project Manager will take ownership of activities with fixed client delivery dates or non-negotiable milestones by managing them as discrete “mini projects” using a structured waterfall approach. This includes establishing clear delivery plans, defining milestones, managing dependencies, and maintaining robust governance artefacts such as RAID logs (Risks, Assumptions, Issues, Dependencies), status reporting, and delivery tracking to ensure commitments are met in a controlled and auditable manner.
The role serves as a key contributor to the weekly Delivery Review, providing clear visibility of progress, risks, and outcomes, and supports the Head of Delivery in quarterly planning activities, ensuring alignment between strategic priorities, committed deliverables, and execution readiness.
Key responsibilities
Agile Delivery – BAU Scrum
- Facilitate all Scrum ceremonies to a Professional Scrum Master standard: sprint planning, daily stand-up, sprint review, and sprint retrospective.
- Identify agile maturity gaps within the tribe and raise build a coaching plan with the Head of Delivery and Senior Scrum Master/Coach to address them.
- Coach and develop the scrum team in agile values, principles, and practices aligned to the Scrum.org framework.
- Remove impediments and escalate blockers, protecting the team's capacity and focus on sprint commitments.
- Maintain a healthy, refined, and prioritised product backlog in collaboration with the Technical Product Owner and Product Manager
- Track and communicate sprint health metrics including velocity, cycle time, burn-down, and sprint goal completion.
- Maintain Jira sprint board accuracy and ticket discipline, ensuring data quality across all active sprints and project trackers to support reliable delivery reporting.
- Champion continuous improvement and embed retrospective actions into team ways of working.
- Lead by example — modelling servant leadership, psychological safety, and a continuous improvement mindset in all team interactions.
Project Delivery – Waterfall & Hybrid
- Plan, manage, and report on small-to-medium waterfall and hybrid projects running alongside or outside of the sprint cadence.
- Produce and maintain project artefacts using WL standard templates including project initiation documents, RAID logs, milestone plans, and governance reports.
- Manage project scope, schedule, budget, and quality gates, escalating risks and issues through the appropriate governance channels.
- Apply appropriate delivery methodology — agile, waterfall, or hybrid — based on the nature and constraints of each initiative.
- Report project status into the weekly Delivery Review with accurate RAG ratings, forecast dates, and dependency tracking.
- Onboard and offboard team members to delivery processes, tooling, and ways of working, ensuring continuity of sprint discipline and project governance.
Release Management
- Own and maintain the team's release calendar, coordinating deployment windows with Platform Engineering and DevOps.
- Support quality gate enforcement prior to release, ensuring code quality, security scanning, and test sign-off requirements are met in collaboration with engineering leads.
- Support the Technical Product Owner in management of Requests for Change, coordinating the required documentation and approvals under IT change management policy.
- Coordinate release communications to internal stakeholders, support teams, and impacted business users along with the Technical Writer.
- Support post-release reviews and ensure incident learning loops are closed and fed back into the team’s ways of working.
- Maintain release documentation, deployment runbooks, and rollback procedures in collaboration with engineering leads.
Governance, Reporting & Stakeholder Management
- Prepare and present tribe-level delivery status to the weekly Delivery Review, providing accurate sprint health, project RAG, and release forecast data.
- Maintain delivery dashboards (Jira, Confluence or equivalent) and ensure data integrity across sprint boards and project trackers.
- Act as the primary delivery point of contact for the tribe's engineering team, technical product owner, and senior stakeholders, escalating to the Head of Delivery as appropriate.
- Identify, manage, and communicate inter-team dependencies across the engineering tribes.
- Support quarterly planning cycles, capacity planning, and roadmap alignment activities in collaboration with the Head of Delivery and TPO.
Quarterly Planning & Programme Increment
- Support the tribe’s quarterly planning session, coordinating with the Product Manager, Technical Product Owner, , Engineering Manager, and Business Analyst to prepare a prioritised, capacity-validated delivery plan.
- Own pre-planning preparation for each quarter, including backlog readiness review, capacity confirmation, risk identification, and cross-tribe dependency mapping ahead of the planning event.
- Track delivery against quarterly commitments on a sprint-by-sprint basis and flag slippage or re-prioritisation needs to the Head of Delivery promptly.
- Contribute to the tribe’s quarterly PI summary — preparing inputs for the Head of Delivery to review and distribute to senior stakeholders.
- Capture cross-tribe dependencies identified during planning in the RAID log and escalate resolution requirements to the Head of Delivery where needed.
- Collaborate with the Senior Scrum Master to align quarterly planning ceremony design and facilitation standards consistently across all tribes.
Personal attributes
- Degree in Computer Science, Engineering, or related field
- PSM I (Professional Scrum Master) certified via Scrum.org
- 3–5 years in an agile delivery, scrum master, or project management role within a software engineering context
- Agile coaching — able to coach and develop team members in agile values and practices; comfortable challenging poor habits and reinforcing ways of working standards
- Agile Delivery – Skilled in agile methodologies, all Scrum ceremonies, sprint discipline, and iterative delivery within a team context.
- Communication — adapts style and content to audience, from stand-up facilitation to executive RAG reporting. Demonstrable experience facilitating Scrum ceremonies for a software engineering team
- Experience managing small-to-medium waterfall or hybrid projects in an engineering environment
- Hands-on experience in release coordination, including supporting CAB and change processes
- Proficiency with Jira and Confluence for sprint management, project tracking, and reporting
- Strong written and verbal communication skills with the ability to produce clear governance reporting
- Knowledge of security tools and practices and observability and monitoring tools
SFIA Level 4 Behaviours & Capabilities
- Works with a high degree of autonomy on familiar delivery tasks, seeking guidance from the Head of Delivery on new or high-risk situations.
- Takes ownership of team-level delivery outcomes — sprint goals, project milestones, release quality, and RAID log accuracy.
- Applies delivery frameworks and governance standards consistently, adapting approach based on team context and initiative type.
- Builds effective working relationships with peers and stakeholders at team level; escalates upward when appropriate.
- Supports the development of junior colleagues and shares delivery knowledge within the tribe.
- Makes sound, evidence-based decisions within defined scope; refers decisions with broader impact to the Head of Delivery.
Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
- 26 days holiday, plus bank holidays (pro-rata for part time or fixed term roles)
- Private medical insurance
- Statutory contributions which include; pension, disability insurance, sickness insurance and accident insurance
- Referral Scheme
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com(we do not accept applications to this email address).
View our Privacy Notice https://www.williamslea.com/privacy-statement
