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CDR (Amsterdam - Cedar), Netherlands
Onsite
We are seeking a dynamic AI Agent Developer Intern to support the Intelligent Automation team within the Process Excellence & Digitalization department. This delivery-focused role offers a unique opportunity to build enterprise-grade genAI solutions using Copilot Studio AI agents to transform operations at ING Wholesale Banking.
What You'll Do:
1. Build Microsoft Copilot Studio Agents
Design and develop AI agents to solve real operational use cases
Configure topics, instructions, flows, and knowledge sources in Copilot Studio
Translate business requirements into agent logic and workflows
2. Prompt Engineering & LLM Optimization
Design and refine prompts and structured instructions to improve output quality
Test prompt variations and measure improvements in accuracy and consistency
Build reusable prompt patterns and agent templates
3. Ensure Safety, Guardrails & Compliance
Implement guardrails to prevent prompt injection or instruction override
Apply hallucination minimization techniques (e.g. grounding, validation checks, structured outputs)
Ensure agents operate strictly within defined scope and governance controls
4. Documentation & Knowledge Sharing
Document agent design, prompts, and decision logic
Maintain clear audit trails for experiments and outcomes
Present results and improvements to stakeholders
How to Succeed:
Hands-on experience with building low-code agents in Microsoft Copilot Studio in combination with good understanding of Microsoft PowerPlatform environment
Strong working knowledge of generative AI and Large Language Models (LLMs)
Practical experience with prompt engineering beyond basic usage
Analytical mindset with problem-solving skills and attention to detail
Excellent communication skills and ability to work collaboratively in a dynamic environment
What We Offer:
Opportunity to contribute to impactful projects that shape the AI-first future of operations
Mentorship from experienced professionals in the fields of automation and AI
A collaborative, innovative, and inclusive workplace culture
Rewards and benefits
This is a great opportunity to train with highly skilled people who are experts in their field. You’ll do a lot and learn a lot – not only about your specialist area and the bank, but also about yourself and whether this type of environment is right for you.
You’ll also benefit from:
Internship allowance of 700 EUR based on 36 hours work week
Your own work laptop
Hybrid working to blend home working for focus and office working for collaboration and co-creation
Personal growth and challenging work with endless possibilities
An informal working environment with innovative colleagues
During the duration of your internship at ING, it is mandatory to be enrolled at a Dutch university (or EU-university for EU passport holders).
Want to apply directly?
Please upload your CV and motivation letter by clicking the ‘Apply’ button.
About our internships
Every year, more than 350 students join our internship program. While there are no guarantees about your future, many of our former interns move into a permanent role or onto our International Talent Programme (traineeship).
Whatever happens, an internship at ING is the ideal opportunity to meet a wide variety of people, to build up your own network, and to learn about many different aspects of banking – put simply, it’s a great start to your career.