Want to know if this job is worth applying to?
Austin, Texas, United States
Hybrid
Not Available
Do work that matters.
At AlertMedia, At AlertMedia, we help organizations protect their people, operations, and brand. Our modern Risk Intelligence and Response platform empowers teams to detect emerging threats, assess impact, and respond with confidence. We believe building resilience should be simpler—and it starts with bringing critical information and workflows together in one unified platform.
Our core values drive us in our important mission of keeping people safe & informed:
We’re looking for a highly motivated, execution-focused AI & Automation Lead, Customer Operations to drive the application of AI within Customer Operations. This role sits at the intersection of strategy, technology, and execution—identifying high-impact opportunities, shaping solutions, and delivering measurable outcomes in partnership with the Customer Operations team members.
You will be responsible for translating real operational pain points into scalable AI-driven solutions, leveraging both existing tools and new technologies. This is not a theoretical or advisory role—you’ll be expected to move quickly from idea to implementation, leading initiatives that materially improve efficiency, quality, and customer-facing experiences.
Who you are:
This role is ideal for someone who thrives in ambiguity, leads with curiosity, and can independently identify what matters most. You have the technical fluency to bring ideas to life and the interpersonal savvy to move work forward across teams without needing a formal playbook to get started.
What you get to do every day:
What you bring to the role:
What sets you apart:
Location: Austin, TX. This is an in-office, position (2 days a week) in our beautiful downtown Austin, Texas headquarters
Sponsorship: AlertMedia does not sponsor candidates. Must have the legal righh to work in the United States without sponsorship now or in the future.
Why this role matters:
This role is critical to shaping how Customer Operations evolves in an AI-first world. You’ll have direct visibility with senior leadership and the autonomy to move quickly, experiment, and drive meaningful change. The work you do will directly impact team efficiency, scalability, and the overall customer experience.
Why you’ll love working at AlertMedia:
About AlertMedia:
We are the leading risk intelligence and response platform — trusted by the largest companies in the world to protect their people and assets when it matters most. We are a high-growth, PE-backed SaaS company with more than 4,000 clients scaling rapidly across the globe. Our technology is unmatched with a unified platform, a 7+year history of AI innovation, a customer NPS of 70+, and a culture that sets us even further apart from our competition.
We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com.
Come join us in our mission to save lives and minimize loss through effective communication.
By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – https://www.alertmedia.com/legal/privacy-policy/
