Sydney, New South Wales, Australia
Onsite
Location: Sydney
Type: 12-month fixed term contract
Hybrid role, Happy to talk flexible working
The opportunity
The AI Change & Learning Specialist position focuses on supporting the rollout of AI learning and driving adoption across the business. You’ll play a key part in helping employees and leaders build confidence, capability and practical use of AI in their day-to-day work.
Your new role
Sitting within the Workforce AI Change & Enablement team, you will work across the business to coordinate and deliver AI learning and adoption activity, ensuring it’s simple, practical and embedded into how people work. This is a hands-on role focused on bringing learning to life, supporting stakeholders and driving real engagement with AI tools and ways of working.
Key responsibilities include:
Coordinating delivery of AI learning activity across employees and leaders, ensuring alignment to timelines and expectations
Acting as a key point of contact for learner support, helping troubleshoot issues and drive engagement
Supporting the rollout and ongoing management of learning interventions
Contributing to broader change and adoption activity, linking learning to AI capability uplift and workforce readiness
Translating AI learning into clear, practical guidance for teams and leaders to embed into day-to-day work
Maintain and update AI learning content and support materials, ensuring resources remain relevant, simple and easy to use.
Work closely with stakeholders and business communities to reinforce learning, build confidence and encourage practical use of AI.
Tracking and reporting on engagement, completion and barriers, using insights to continuously improve the experience.
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.
About you
You will bring a strong foundation in learning, change or workforce transformation, with the ability to coordinate activity and engage stakeholders across a complex environment. You’re practical, proactive and comfortable turning ideas into simple, actionable outcomes that support real behaviour change.
Key requirements:
Experience in learning, change, organisational development or workforce transformation
Strong coordination and delivery skills, with the ability to manage multiple priorities
Confident stakeholder engagement and communication across different levels of the business
Ability to translate complex concepts into clear, practical guidance
Comfortable using data and insights to track progress and improve outcomes
Strong interest in AI and digital ways of working, with hands-on experience using tools like Copilot (or similar)
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
18 weeks’ gender-equal flexible leave for all new parents, including paid super
To learn more about benefits of working with us, click here.
Rewards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
To learn more about our achievements, click here.
How to Apply
If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
Your career. At the heart of it.
QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com.
Skills:
Adaptability, Analytical Thinking, Commercial Acumen, Critical Thinking, Detail-Oriented, Human Resource Management, Human Resources (HR), Intentional collaboration, Learning Management Systems (LMS), Managing performance, Presenting with Impact, Risk Management, Stakeholder Management, Strategic Management, Waterfall ModelApplication Close Date: 03/07/2026 11:59 PMHow to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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