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Costa Rica
Hybrid
Your work days are brighter here.
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.
About the Team
The AI Commercial Excellence function is part of the Deal Transformation team, which sits within the larger Pricing & Packaging organization at Workday. This AI Commercial Excellence team is focused on delivering a low-friction, accurate, and observable AI consumption experience for customers, sellers, and internal teams. We bridge the gap between initial pricing strategy and live execution, establishing the operational baselines required for next-generation billing and seamless, trusted customer interactions.About the Role
System implementation & e2e quality assurance
Customer consumption experience & self-service
Internal consumption experience & analytics
Real time monitoring of e2e consumption behavior, metrics, customer issues
Continuous improvement
About You
Basic Qualifications
- 5+ years' experience defining, designing, and implementing solutions to achieve desired business outcomes by evaluating, diagnosing, documenting existing business processes, developing and applying metrics for process and performance measurement
Other Qualifications
- Bachelor's degree or equivalent work experience
- Outstanding written, visual representation, and verbal communication skills.
- Strong ability to establish relationships, influence without authority, and drive alignment across teams with varied strengths and leadership levels.
- Outstanding organizational, interpersonal, and negotiation skills; flexible and adaptable; able to work in ambiguous situations.
- Passion for customer service and commitment to delivering high-quality results.
- Proficient in project management and collaboration tools (e.g., Workfront, Google docs, Smartsheet, MS Project, etc.).
- Experience with Salesforce CRM, CLM and CPQ a plus
Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Workday is committed to providing reasonable accommodations for qualified individuals during our application process, in order to perform one or more essential functions of their job, as well as regarding the use of AI tools for employment decision-making to any degree. Please see below for more details including how to request an accommodation as a qualified veteran, due to a disability or for religious reasons, or as otherwise provided under applicable law.
Workday prohibits taking adverse action against any candidate or employee for reporting a possible violation of this policy, requesting one or more work accommodations, exercising a privacy right, or cooperating in an investigation in accordance with applicable law. Any employee who retaliates against a candidate or employee for doing so may be subject to disciplinary action, up to and including termination of employment, to the fullest extent allowable under applicable law.
If you require a reasonable accommodation, you may email accommodations@workday.com, as far in advance as possible.
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