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Colombia
Remote only
About Gladly
For business leaders who want to get AI right, Gladly is the only customer experience AI that delivers the cost savings they need AND the customer devotion that drives lasting business value. With over a decade of singular CX focus and trusted by the world's most customer-centric brands including Crate & Barrel, Breeze Airways, and Ulta Beauty, Gladly was designed for devotion, not deflection: purpose-built to engage customers and turn every conversation into lasting relationship equity. The result is experiences that are radically personal and effortlessly scalable, emotionally intelligent and operationally efficient.
At the heart of our simply powerful platform, Gladly maintains one continuous conversation across all channels while striking the perfect balance of AI and human connection. With 450M+ conversations powered globally, $510M+ cumulative cost savings delivered for customers, and a 65% increase in CSAT, this is a team where your work has real impact at scale. Learn more at www.gladly.ai.
The AI Deployment Engineering team is the tip of the spear for every new AI rollout at Gladly, working hands-on with our most strategic customers to implement, optimize, and expand their use of our AI. The culture is collaborative and experimental: we solve hard problems together, so this is no place for a lone wolf. You will report to the Manager of AI Delivery and partner closely with Implementation Managers, Professional Services Engineering, and Solution Engineering.
This role puts you at the center of how Gladly’s top brands adopt AI. You will design AI use cases, build the integrations and workflows behind them, and continuously optimize for the highest possible resolution rates. The goal is simple and high-stakes: help customers automate more of their customer experience, reduce handle time, and get measurably more value from Gladly’s AI all while building end consumer devotion.
You are technical enough to build on your own and polished enough to lead the customer conversation. You can decompose a vague request into a concrete plan, connect the APIs, write the actions, workflows and guides that make the AI useful, and explain it all back to the customer in plain language. You hold yourself accountable, communicate proactively, and are energized by ambiguity and new technology.
Because this is an emerging discipline, you will help write Gladly’s playbook for what a great AI deployment looks like. It is highly technical and highly customer-facing, and that balance is exactly what makes it work.
We’re looking for someone with a passion for working directly with APIs, java script and AI the curiosity to solve complex problems, and the initiative to thrive in a fast-paced SaaS environment.
Solution Design & Business Analysis
Integration & Technical Build
Optimization & Customer Success
Pre-Sales & Cross-Functional Partnership
Salary for this role: $40,000 - $54,000 USD (may be paid in USD or COL pesos, depending on COR or EOR contract options - but this is a full-time opportunity)
The cash compensation above includes base salary, and is not reflective of potential commission for employees in eligible roles, or annual bonus targets under Gladly’s bonus plan for eligible roles. Individual compensation packages are based on a few different factors unique to each candidate, including their career level, skills, experience, specific geographic location qualifications and other job-related reasons.
Gladly is redefining customer experience AI; we're designed for devotion, not deflection. We put people at the center of everything we build, from our platform to our culture. When you join us, you'll enjoy:
We're a team that believes in transparency, collaboration, and the idea that the best work happens when talented people genuinely enjoy working together. Top talent, good vibes, no politics. If this role excites you but you don't meet every qualification, we still encourage you to apply. The perspectives and experiences you bring matter more than checking every box.