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Chiswick, United Kingdom, United Kingdom
Hybrid
Not Available
Corporate:
Light & Wonder’s corporate team is comprised of incredible talent that works across the enterprise, defying boundaries to provide essential services in an extraordinary manner to ensure the success of the organization and the well-being of employees.
Position Summary
The AI Governance & Delivery Analyst plays a key role in scaling AI adoption across Light & Wonder. Acting as the operational backbone of our enterprise AI programme, you'll manage the AI intake pipeline, coordinate evaluations and approvals, monitor adoption and governance metrics, and provide visibility of AI initiatives across the business.
Working closely with our AI Centre of Excellence, Engineering, Security, Legal, and business stakeholders, you'll help ensure AI solutions deliver measurable value while meeting our governance, privacy, and security standards.
You'll also configure and maintain the tools that power our AI ecosystem, including dashboards, automations, integrations, agentic workflows, connectors, and enterprise AI platforms. Combining operational excellence with hands-on technical configuration, you'll help build a trusted AI foundation that enables innovation at scale.
Applicants must have the unrestricted right to work in the United Kingdom for the duration of their employment. Light & Wonder is unable to offer visa sponsorship or support visa transfers for this role, either now or in the future.
We're looking for people who are full of ideas, want to challenge the norm and work to our core values…
Dare to be Bold - We always bring courage to work to reach for the unbelievable.
Uphold Integrity - We promote accountability and respect to raise the bar for ourselves and the industry.
Never Settle - We relentlessly push forward to create the extraordinary in every detail.
Celebrate Perspectives - We combine diverse talent to look at the familiar in unfamiliar ways.
Win as a Team – We bring out the best in each other to share collective success.
What You'll Do
Manage the AI intake pipeline, progressing requests through evaluation and approval stages while maintaining Jira and Smartsheet dashboards, tracking SLAs, and reporting portfolio health.
Coordinate the onboarding of AI tools and platforms, overseeing licensing, access requests, vendor assessments, integrations, and API implementation.
Act as the key operational link between the AI Centre of Excellence, Infrastructure & Engineering teams, and the business-unit AI Champions network.
Run structured evaluations of AI tools, agents, and platforms, including test planning, UAT coordination, LLM assessments, and governance documentation.
Monitor AI adoption, usage, quality, and cost metrics, identifying risks and improvement opportunities.
Build and maintain supporting AI program tooling, including dashboards, reporting, automations, integrations, agentic workflows, connectors, and MCP servers.
Maintain governance artefacts, audit-ready documentation, evidence packs, and lifecycle records to support enterprise AI compliance.
Contribute to the development of a well-governed, scalable AI ecosystem that enables innovation while meeting security, privacy, and compliance requirements.
What You'll Bring
Demonstrable experience in governance, risk and compliance, business analysis, operations, program delivery, or a similar enterprise environment.
Proven ability to translate ambiguous business requirements into clear deliverables, success metrics, and actionable plans.
Strong experience managing operational workflows, intake processes, SLA tracking, and cross-functional delivery using tools such as Jira, Smartsheet, or equivalent platforms.
Working knowledge of governance and control frameworks, including privacy, security, data classification, access management, change control, and vendor risk.
Experience coordinating testing, user acceptance testing (UAT), and structured evaluation activities for technical solutions.
Strong analytical and reporting skills, with the ability to interpret usage, cost, and performance metrics and communicate findings to both technical and non-technical audiences.
Working knowledge of Generative AI concepts, including agents, prompting, function calling, RAG, and enterprise AI platforms such as Microsoft Copilot, OpenAI/ChatGPT, Claude, Gemini, Azure AI Foundry, and AWS Bedrock.
Proficiency in Python and/or JavaScript/Node.js, with the ability to develop and maintain dashboards, automations, and integrations.
Hands-on experience configuring enterprise AI platforms, connectors, agents, workflows, MCP servers, and related integrations.
Excellent stakeholder management skills with the ability to collaborate effectively across Security, Legal, Architecture, Engineering, and business teams.
Exceptional attention to detail with experience producing governance documentation, audit evidence, executive reporting, and risk records.
Qualifications
AI related course (desirable)
Desirable
Experience with LLM orchestration frameworks (e.g., LangChain, LlamaIndex, Semantic Kernel).
Familiarity with Responsible AI frameworks or regulatory landscapes (e.g., NIST AI RMF, EU AI Act).
Exposure to AI cost management or usage optimisation practices.
Experience with multi-agent systems, observability tools, or AI evaluation frameworks.
Knowledge of API architecture patterns or multi-tenant system design.
How You'll Grow
Gain exposure to cutting-edge enterprise AI technologies, platforms, and governance frameworks at scale.
Play a key role in shaping and operationalising Light & Wonder's AI strategy and adoption roadmap.
Develop expertise in AI governance, tool evaluation, AI operations, automation, and agentic workflows while partnering with senior leaders across the business.
What can we offer you?
Annual performance bonus
25 days' holiday plus bank holidays
Hybrid working (3 days a week in the office)
1 day paid leave to work on charitable projects
1 day paid for personal celebration e.g. birthdays
Half Day for Health (encouraging you to take time away for you & your wellbeing)
Up to 8% employer pension contributions
A reward platform offering a cycle to work scheme and shopping and lifestyle discounts/cashback
Remote GP Access
Private Medical Insurance
Elective Benefits: Tastecard/ Travel/Dental Insurance/ Give As You Earn
Study Support
Employee Assistance Programme (EAP)
Light & Wonder are an Equal Opportunity Employer and encourage applications from all walks of life regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
If you are invited to an interview, please let us know if there are any reasonable adjustments, we can make to the recruitment process that will enable you to perform to the best of your ability.
