AI Engineer (Infrastructure SRE & Automation)

Role/Team overview   

We are seeking an AI Specialist to design, build, and operationalise intelligent systems that enhance Site Reliability Engineering (SRE) platforms and automate large-scale infrastructure operations. This role has a strong emphasis on reliability, scalability, and operational efficiency. 

You will work closely with SRE, platform, and cloud engineering teams, within a global technology support organisation to embed AI-driven decision-making, predictive analytics, and autonomous remediation into infrastructure platforms.  

What you’ll do   

Infrastructure Automation at Scale

• Design and deploy AI-powered automation frameworks for incident response and remediation (self-healing systems). 

• Automate repetitive operational workflows across compute, storage, and networking layers. 

• Integrate AI capabilities into CI/CD pipelines and infrastructure-as-code ecosystems. 

Data Engineering & Observability 

• Build and maintain pipelines for high-volume telemetry data (metrics, logs, traces). 

• Ensure data quality, labelling, and feature engineering for ML models. 

• Leverage observability tools to inform AI systems. 

Reliability & Governance

• Define SLIs/SLOs for AI systems embedded in infrastructure workflows. 

• Ensure robustness, explainability, and auditability of AI-driven decisions. 

• Implement feedback loops to continuously improve model performance. 

AI-Driven SRE Enablement

• Develop ML/AI models for anomaly detection, incident prediction, and root cause analysis across distributed systems. 

• Implement intelligent alerting systems to reduce noise and improve signal fidelity. 

• Build predictive reliability models (e.g., capacity forecasting, failure prediction). 

 What you’ll bring    

Essential criteria:   

• Strong experience in AI engineering, particularly in operational or systems contexts. 

• Practical experience of SRE principles (SLIs, SLOs, error budgets, incident management). 

• Strong experience of cloud platforms. 

• Proficiency in Python (or similar).  

Desirable skills and experience:   

• Familiarity with LLMs for operational tooling (e.g., incident summarization, runbook automation). 

• Experience building AIOps or autonomous operations platforms. 

• Proven track record in reducing manual operational workload across SRE teams. 

• Proven track record in reducing the Mean Time to Recovery (MTTR) through automated remediation.   

Benefits and perks   

There's one thing people can't stop talking about when it comes to life at Sky: the perks. Here’s a taster:    

• Free Sky TV or NOW package, including Sky Sports and Sky Cinema     

• Pension package with up to 9% employer contribution   

• Private healthcare with mental health support    

• Aviva Digital GP and dental insurance    

• Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect    

• Sharesave and Tech schemes    

• A range of Sky VIP rewards and experiences   

How you’ll work   

We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 2 days in the office per week.   

Your office base : Osterley (West London), Livingston (Watermark), or Leeds (Whitehall).

Osterley
Our Sky Group HQ. Equipped with state-of-the-art technology and workspaces, there’s plenty of space to see your big ideas come to life. Here you’ll find 13 subsidised restaurants and cafes. You can re-energise at our gym, catch the latest films at our cinema, get your car washed and even get pampered at our beauty salon.  

Leeds Whitehall  

Leeds Whitehall is home to our Digital Tech hub and Contact Centre teams. With vibrant office spaces, chill-out areas, a multi-faith room and restaurant, it’s a great place to work and connect. We’re located just a 10-minute walk from the train station and there’s a bus stop directly outside the office.   

Who we are   

We’re Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you’ll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society.  

We’re an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can.   

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.    

To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position.  

To find out more about working with us, search #LifeAtSky on social media.