Want to know if this job is worth applying to?
Bengaluru, Karnataka, India
Onsite
Industry/Sector
InsuranceSpecialism
MicrosoftManagement Level
Senior AssociateJob Description & Summary
The Opportunity
Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.
As a Senior Associate in the AI Foundry, you will play a pivotal role in delivering Microsoft Dynamics CRM solutions within our Technology Consulting practice. You will engage directly with clients in the Financial Services sector, particularly focusing on Insurance, to understand their needs and provide tailored CRM solutions that drive business success. Your role will involve leveraging your skills in business application consulting to enhance client relationships and deliver impactful results.
As a Senior Associate, you will utilize your problem-solving abilities and critical thinking to navigate complex situations and mentor junior team members. You will be responsible for building meaningful client connections, anticipating needs, and maintaining professional standards. Your role will also involve guiding others and using a broad range of methodologies to generate new ideas and solve problems effectively.
In this role at PwC Acceleration Center India, you will have the opportunity to deepen your technical skills and grow your personal brand. You will be exposed to diverse perspectives and use these experiences to develop a deeper understanding of the business context, ultimately contributing to the firm's overall business strategies.
Responsibilities
Design and implement solutions for Microsoft Dynamics CRM applications
- Collaborate with clients to gather requirements and deliver tailored solutions
- Conduct system testing and validation to maintain functionality
- Provide training and support to end-users for impactful system use
- Maintain documentation of system configurations and updates
- Troubleshoot and resolve issues related to CRM applications
- Stay updated on new features and enhancements in Microsoft Dynamics CRM
- Support project management efforts to maintain successful implementation
What You Must Have
- At least a Bachelor's degree
- At least 5 years of experience
- Oral and written proficiency in English required
What Sets You Apart
- Demonstrating proficiency in Microsoft Dynamics CRM architecture
- Excelling in CRM project management and implementations
- Utilizing analytical thinking for business process analysis
- Embracing change and demonstrating learning agility
- Conducting customer journey analysis for financial services
- Managing CRM analytics to enhance operational efficiency
- Delivering user training for Microsoft Power Apps integration
- Azure Foundry
-Azure AI Services
-Python, LangChain, LangGraph
-Knowledge of Agentic AI - RAG, MCP
Travel Requirements
Not SpecifiedJob Posting End Date
