Want to know if this job is worth applying to?
San Francisco, California, United States
Onsite
Hilbert is a scalable, data science-first growth engine that gives B2C teams predictive clarity into user behavior, revenue drivers, and the actions that drive sustainable growth. Fully agentic by design, Hilbert shrinks months-long decision cycles to minutes.
From Fortune 10 enterprises to beloved brands like FreshDirect, Blank Street, and Levain Bakery, operators run their growth on Hilbert. We're also co-building alongside leading AI companies.
A small, select group of growth operators sit at the core of our company. These minds shape how Hilbert's intelligence layer evolves, how customers grow, and how the company goes to market.
THE ROLE
Your responsibilities look like those of a founding operator embedded simultaneously inside a high-stakes product and commercial organization. You run Hilbert on real problems: you are expected to be its most demanding internal user, finding where the product's reasoning breaks down, challenging its outputs, and feeding that back into the intelligence layer as structured improvement input.
Core Responsibilities
Run Hilbert on fashion industry’s growth problems, identify where its reasoning can do better, and translate those findings into structured input for the intelligence layer in coordination with product and tech teams
Translate hard-won growth experience into the patterns, failure modes, and counter-intuitive signals that shape how the product detects, reasons, and acts on apparel-specific behavior
Work with Account Executives to turn Hilbert's output into concrete growth strategies for key accounts, from seasonal cohort analysis to category cross-sell intervention to paid channel reallocation around collection launches
Follow customer's growth with Hilbert, own the consequences with Hilbert
Represent Hilbert in high-stakes GTM conversations as its most credible voice on what B2C fashion growth actually requires
WHO THRIVES IN THIS ROLE
This is for people who have tackled a real fashion growth problem and changed outcomes that matter. That may mean building the CRM or retention function from zero at a brand, owning paid acquisition strategy through a major collection cycle, or turning around customer economics at an omni-channel retailer when the conventional playbook was not working. What matters is not the brand name on your resume. What matters is that something moved because of decisions you made, and you can account for it precisely.
You have owned a growth outcome that was genuinely at risk, not a function that was already working: a post-season retention problem, a new-customer payback period that was not closing, a loyalty cohort that was not coming back
You understand the fashion purchase cycle at a structural level: the role of new-season drops, markdown strategy and its downstream effects on LTV, the difference between trend-driven and wardrobe-building customers
You have deep, earned fluency in fashion-specific growth mechanics: category and style propensity, seasonal reactivation, subscription and membership models in fashion, influencer and brand-event driven acquisition against LTV
You think in systems: how acquisition mix shapes retention cohort quality, how discount dependency compounds into a structural LTV problem, how omnichannel data gaps distort what your models see
You believe in measurability to the maximum: you default to testing and learning, to algorithms over human-defined rules, to letting data surface structure rather than imposing it
You are comfortable working alongside AI systems and have strong judgment about where human pattern recognition still wins, especially in a domain where emotional and aesthetic drivers interact with behavioral data
Specific matters more than impressive: the best candidates can describe a fashion growth failure with the same precision as a win
And most importantly: you believe there are fundamental problems with how the fashion industry has thought about customer growth, and you are ready to rebuild it
Why join us
At Hilbert, we move fast, work collaboratively, and give people real ownership over their impact. As a fast-growing company, there's no shortage of room to grow — you'll take on new challenges quickly and shape the path as you go.
On top of that, here's how we take care of our team:
Health & wellness. We cover 100% of your Health, Dental, and Vision premiums — with the option to add coverage for dependents or a spouse at additional cost.
Financial future. Plan ahead with our 401k through Human Interest, including an employer match that vests immediately.
Time to recharge. Enjoy generous PTO so you can rest, travel, and spend time on what matters most outside of work.
Commuter support. Based in SF? We help cover your commuting costs.
Lunch, covered. In the SF office, we provide lunch vouchers via DoorDash.
And many more. We're always looking for new ways to support our team. Come build the future with us, and grow alongside a company that's investing in yours.
Hilbert is an Equal Opportunity Employer. We are committed to building a diverse team and an inclusive culture, and we welcome applicants of all backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other status protected by applicable law.
