AI Innovation Lab - Senior Creative Technologist

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Your Role

As Senior Creative Technologist, you are the Lab’s primary builder: part interaction designer, part engineer, and part researcher. Guided by engagement direction from the Associate Director and Director, you turn ambiguity into momentum—taking customer opportunities from initial brief to service blueprints, agent concepts, working prototypes, and rigorous evidence. You build the complete interaction rather than just the screen, defining agent state, confidence, permissions, escalation, and tangible outcomes across interface, voice, device, spatial, and physical touchpoints.

You bring depth in at least one core making discipline alongside the multidisciplinary range to connect code, data, physical computing, and human-centered design. Customer-facing throughout, you present work in executive workshops, lead co-design sessions, and directly manage day-to-day customer relationships on smaller engagements. You value rapid iteration and tangible learning over prolonged polishing, remaining unprecious about early versions while remaining uncompromising about validation and evidence.

What You Will Do

• Make the Brief Buildable: Translate customer opportunities into user journeys, service blueprints, and human-agent-system models that define roles, knowledge handoffs, exceptions, and boundaries for human intervention.
• Prototype at the Lowest Useful Fidelity: Rapidly build everything from sketches and Wizard-of-Oz simulations to live coded interfaces, connected devices, and fabricated forms to answer critical experiential questions quickly.
• Deliver Real System Behavior: Wire synthetic or live data, APIs, models, and tools so prototypes demonstrate credible, end-to-end functionality rather than isolated, static screens.
• Test and Validate with Users: Run focused user research and co-design sessions with customers and subject-matter experts, diagnosing whether friction stems from interaction, workflow, policy, data, or model logic.
• Drive Customer Collaboration: Present and demonstrate functional work directly to customer teams, facilitate hands-on workshops, and serve as the day-to-day customer contact on smaller engagements.
• Harvest Reusable Patterns: Extract foundational interaction logic, modular UI components, agent states, prompt templates, and evaluation assets from customer deliverables for broader reuse.
• Package Seamless Handoffs: Equip downstream delivery and pilot engineering teams with clean code, architectural dependencies, test evidence, and risk profiles so implementation proceeds without rework.
• Explore Emerging Frontiers: Leverage protected moonshot capacity to experiment with edge sensors, microcontrollers, physical fabrication, and ambient feedback to pioneer next-generation human-AI collaboration.

Your Future at Kyndryl

Becoming a Senior Creative Technologist at Kyndryl is an excellent gateway to many different paths. You’ll be creating a well-rounded skillset while gaining professional certifications and qualifications. You can evolve horizontally into other technical or non-technical areas, or move vertically into senior leadership or specialized domain roles. There are many different types and flavors of roles at Kyndryl, so everyone can find the opportunity that suits them best.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience

• Bachelor's degree in Interaction Design, HCI, Computer Science, Industrial Design, Engineering, or a related discipline (or equivalent practical experience).
• 5+ years of experience in creative technology, interaction design, design technology, or software prototyping, including 2+ years building prototypes for customers/stakeholders under rapid timelines.
• A portfolio (link or PDF) showcasing prototypes you built first hand, detailing the hypotheses tested, the questions answered, and the resulting system or design changes.
• Professional fluency in English with strong customer presence and the communication judgment to lead collaborative sessions across both design and engineering teams.
• Hands-on proficiency in at least one core making discipline (software development, interaction design, or physical computing) with the breadth to bridge code, data, models, and hardware.
• Practical fluency with AI systems, demonstrating hands-on experience designing or building with generative and agentic architectures.
• Demonstrated user research and evaluation instincts, with a track record of translating testing evidence directly into concrete interaction and system refinements.

Preferred Skills and Experience

• Master’s degree in Interaction Design, Human-Computer Interaction, Design Engineering, Computational Design, or a related field.
• Deep technical familiarity with modern web and agent stacks: TypeScript/JavaScript, React, Git, Figma, API integrations, LLM orchestration frameworks, and at least one major cloud platform.
• Hands-on experience with physical computing, edge AI, or spatial/immersive technologies (e.g., Arduino, Raspberry Pi, ESP32, sensors, 3D printing, Unity, Unreal, WebGL/Three.js).
• Prior experience working within an innovation lab, product design studio, creative agency, or client-facing consultancy, along with willingness to travel to customer sites and Lab facilities as required.

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose.  We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.