AI Solutions Consultant

About this role:

Wells Fargo Digital Data and AI organization within Consumer banking and Lending is seeking an AI Solutions Consultant - Conversational Architect to plan and implement advanced conversational experiences on our Virtual Assistant platforms, reaching over 30 million Wells Fargo customers.

Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Partner with various partners including PM’s, PO’s, UX designers and content strategist to plan, validate and execute the model and implementation of GenAI experiences within the virtual assistant

• Build the business rules, logic and API interactions that are required for sophisticated interactions

• Deploy GenAI innovations to enable more complex conversations using the latest build patterns including RAG, agentic, multi-agent orchestration, and tool calling

• Work closely with other members of the product team and technology partners to identify enhancements to the conversational experiences

• Act as a liaison between our AI Product team and Technology to ensure that our Virtual Assistant delivers intelligent and intuitive conversations, resulting in a great customer experience

Required Qualifications:  

• 2+ years of AI Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 2+ years experience developing and deploying conversational virtual assistants

• 2+ years hands-on experience utilizing conversational AI platforms or orchestration frameworks such as LangGraph or ADK, with preference given for Google Dialogflow CX, Conversational Agents, CX Agent Assist

• 2+ years hands-on experience building GenAI applications using Large Language Models (LLMs) and Retrieval-Augmented Generation (RAG) architectures including setting up vector databases and prompt engineering

• Knowledge and understanding of GenAI-related skills such as chunking and embedding, tool calling, prompt engineering, and guardrail implementation

• Fluency in writing code in Python, JavaScript, C++ or some other high-level language

Desired Qualifications:

• B.S. in Computer Science, Machine Learning, Human Computer Interaction or related fields

• Ability to be proactive, innovative and creative in meeting customer and enterprise needs

• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities

• Ability to develop and execute business vision, strategies, and goals

• Ability to develop partnerships and collaborate with other business and functional areas

• Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members

• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important

• Excellent verbal, written, and interpersonal communication skills

• Previous financial services experience.

Job Expectations:

• Ability to travel up to 10% of the time.

• This position offers a hybrid work schedule.

This position is not eligible for Visa sponsorship.

Posting Location(s):                                                    

• 401 S Tryon St. – Charlotte, North Carolina 28202

Required locations listed.  

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.