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Palo Alto, California, United States
Hybrid
Wilson Sonsini is the premier legal advisor to technology, life sciences, and other growth enterprises worldwide. We represent companies at every stage of development, from entrepreneurial start-ups to multibillion-dollar global corporations, as well as the venture firms, private equity firms, and investment banks that finance and advise them. The firm has approximately 1,100 attorneys in 17 offices: 13 in the U.S., two in China, and two in Europe. Our broad spectrum of practices and entrepreneurial spirit allow exceptional opportunities for professional achievement and career growth.
The AI Systems Manager (ASM) will help lead the firm’s enterprise artificial intelligence platform function, with direct responsibility for the administration, adoption and governance of the firm’s AI systems at enterprise scale. The ASM oversees the full range of firm-wide AI tools, including chat-based, agentic and developer-facing products, and is accountable for ensuring these platforms remain secure, well-governed, cost-effective and broadly adopted throughout the enterprise.
The ASM has deep experience managing enterprise software platforms at scale and leading technical, analytical and support professionals through the full lifecycle of platform administration, from provisioning and licensing to usage monitoring, spend management and end-user support. The ASM will lead the AI Systems team, comprised of analytics, intake and user support functions, to ensure the firm’s AI investment translates into measurable adoption, productivity and business value. This leadership role is self-directed, people-oriented and comfortable supporting the AI and technology needs of the organization, clients, attorneys, practice groups and administrative teams.
The ASM will work closely with IT Operations, Security, Risk, Change Management, Program Management, Project Management, Applications, Data Operations, Data Science and Innovation teams to enforce AI-related policies, procedures and controls, ensuring that platform growth and adoption remain aligned with the firm’s governance, security and risk-management obligations.
Essential Duties and Responsibilities:
AI Platform Administration & Enterprise Management
Administer and maintain the firm’s enterprise AI platforms, ensuring reliable, secure and scalable access at enterprise scale, firm-wide.
Manage user provisioning, licensing, roles and permissions across all AI platform surfaces, including chat-based, agentic and developer-facing tools.
Own the platform roadmap for enterprise AI tools, coordinating upgrades, feature rollouts, integrations and configuration changes with minimal disruption to end users.
Serve as an IT point of contact and account owner for AI platform vendors, managing vendor relationships, contract renewals, support escalations and service-level commitments.
Triage technical and support issues related to AI platform access, performance and functionality, working with vendor support teams and internal IT groups to troubleshoot, resolve and document issue resolution.
User Enablement, Training & Adoption
Enable and support the Program Management and Project Management teams with onboarding, training and adoption programs tailored to the firm’s distinct AI user populations, including business professionals, cross-functional teams and developers and engineers using the firm’s AI platforms.
Create and maintain documentation, playbooks and best-practice guidance to further the firm’s AI systems and platforms.
Partner with practice groups, administrative departments and firm leadership to identify high-value AI use cases and drive adoption of the firm’s AI platforms across the enterprise.
Establish feedback channels and user-support processes to continuously improve the AI user experience and address emerging needs.
Spend, Usage & Analytics Management
Own and manage the AI platform budget, tracking licensing costs and usage-based spend, and report on budget performance, variances and forecasts to IT and firm leadership.
Develop and maintain usage analytics and reporting dashboards that provide visibility into adoption, utilization, cost-per-user and return on investment across all AI platforms and user groups.
Analyze usage trends to identify underutilized licenses, optimization opportunities and areas for expanded investment, and make data-driven recommendations on platform scaling.
Partner with the budget teams and firm leadership to develop cost-allocation models and support annual budgeting and forecasting for the firm’s AI technology investments.
Governance, Policy & Cross-Functional Compliance
Work closely with IT Security and Risk teams to enforce AI usage policies, data-handling guidelines and access controls that protect firm and client confidential information.
Partner with Program Management teams to plan, communicate and manage the rollout of new AI features, platform changes and policy updates across the firm.
Coordinate with Program Management and Project Management teams to align AI initiatives with the firm’s broader technology roadmap and portfolio of projects.
Collaborate with the Applications, Data Operations, Data Science and Innovation teams to integrate AI platforms with the firm’s broader data and application ecosystem, and to identify opportunities to extend AI capabilities into new workflows.
Maintain and enforce compliance with firm policies, procedures and applicable regulatory or client-driven requirements governing the responsible use of artificial intelligence.
Support internal and external audits, security reviews and risk assessments related to the firm’s AI platforms and their use.
Managerial Duties and Responsibilities
Manage, mentor and support the AI Systems team, including analytics, intake and user support functions, so that each function operates at capacity and delivers productive work toward the team’s priorities.
Lead the AI Systems team in project planning, execution and analysis, including intake triage, prioritization, testing, training, documentation and skill development.
Collaborate with managers and colleagues throughout the IT Department and the firm to set goals and priorities for the AI Systems team that best support the firm’s business objectives.
Establish and manage the annual AI platform budget, and report actual spend for tracking the budget throughout the year, including new spending requirements or other budget variations.
Develop and refine the intake process for new AI use cases, requests and pilots, ensuring requests are properly scoped, prioritized and routed to the appropriate resources.
Liaise with external vendors and consultants who support the firm’s AI platforms and related services.
Manage AI-related invoices, bill payments and other internal and external communications to ensure appropriate payments are made accurately and on time.
Experience, Knowledge and Abilities
Ability to communicate clearly and effectively with people from both technical and non-technical backgrounds. Excellent writing and oral presentation skills.
Proven ability to lead a team through all facets of platform management, from strategy and planning to operational execution and measurable business outcomes.
Extensive experience administering enterprise SaaS or cloud-based platforms at scale, including user provisioning, licensing, configuration and lifecycle management.
Working knowledge of leading generative AI platforms and large language model tools, and their practical application in a professional-services environment.
Strong analytical skills, with experience building usage dashboards, spend reports and adoption metrics to communicate platform performance to technical and non-technical stakeholders alike.
Experience developing and managing technology budgets, vendor contracts and service-level agreements.
Experience building or supporting intake and triage processes for technology requests, projects or use cases.
Ability to work effectively with cross-functional IT and other administrative department teams, including Innovation, IT, Marketing, KM, HR and Finance to enforce policy and drive compliance.
Ability to deal responsibly with sensitive and confidential information in a discreet and secure manner.
Ability to collaborate with team members and interact with others throughout the Firm.
Familiarity with data privacy, information security and responsible-AI governance principles, including model risk, data residency and access controls.
Law firm or professional-services experience a plus.
Requirements
7+ years of experience managing enterprise technology platforms, SaaS applications, or AI/ML systems, including 2+ years directly managing a team.
Proven experience leading platform adoption, governance and support functions for a large, enterprise-scale organization.
BS and/or graduate degree in Computer Science, Information Systems, Business Administration or equivalent discipline, or equivalent practical experience.
Experience managing technology budgets, vendor relationships and usage analytics/reporting.
Excellent verbal and written communication and interpersonal skills.
The compensation for this position may include a discretionary year-end merit bonus based on performance. We offer a highly competitive salary and benefits package.
Benefits information can be found here. Equal Opportunity Employer (EOE).
