Airport Experience Coordinator: Williamsburg & Richmond, VA (ORF & RIC)

Job Description:

Field Specialists are non-licensed guides scheduled to assist groups as they arrive and/or depart in the Washington DC metropolitan area.  Field Specialists primarily assist groups with arrivals and departures from the three major airports (BWI, IAD, DCA), facilitate metro rides, and supervise groups at area food courts during mealtimes. This is a seasonal part-time position with a variety of shifts between February and June June 30th. There are no set hours for this position, but rather shifts that reflect the needs of the company and the volume of groups traveling at any given time.

Responsibilities: 

• Efficiently and effectively handle groups and vendors in a customer-focused manner.
• Manage any issues that arise with the group during the assignment.
• Remain professional, positive, and friendly during challenging situations.
• Accommodate special requests and anticipate the needs of the travelers.
• Maintain open communication with the office staff throughout assigned shifts.

Qualifications:

• Must have availability during peak times - February through June.
• Team player that works well with students, teachers, local vendors, and WorldStrides staff.
• Ability to navigate a group through the city by foot and metro efficiently.
• Time management and organizational skills.
• Excellent customer service and communication skills.
• Experience working with student populations preferred.
• Critical thinking and creative problem-solving skills. 
• Skilled at multitasking and able to work with minimal supervision.
• Basic fundamental computer literacy/skills.
• Able to remain on your feet for assigned shifts and to lift and/or move up to 30 pounds when assisting travelers with luggage.

Perks at Work:

• Flexible schedule
• Mileage reimbursement
• Paid downtime