Denver, Colorado, United States
Onsite
Working at an airport can be both challenging and fulfilling. You’ll witness the arrival and departure of various aircrafts at DEN, the 3rd busiest airport in the United States. You will be solving problems and dispatching resources to incidents on DEN property in a very dynamic and fast paced environment. You will be working in the Emergency Communications Center at DEN.
You will be the lifeline between our customers, Airfield, Denver Fire, Terminal Ops, Security Access Controls, and more! Your quick thinking and effective communication can save lives and provide crucial assistance during emergencies. Every call you handle and every situation you manage directly impacts the well-being of our community. The sense of fulfillment and purpose you’ll experience in this role is unparalleled. If you’re ready to embark on a rewarding career as an AOR please WATCH THIS VIDEO and apply directly to make a difference!
With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver, DEN means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join DEN’s diverse, inclusive and talented workforce of more than 37,000 team members who are at the heart of what makes Denver, Denver.
The City and County of Denver offers a competitive salary commensurate with education and experience. The target starting hourly range for this position is $37.00 to $41.00 per hour. We also offer generous benefits for full-time employees which include but are not limited to:
Medical Plans, Dental, Vision Insurance
Pension Plan for Life (Employee contributes 8.45%, Employer matches at 17.95%) and 457 (b) Retirement Plan
PTO (over 3 weeks in your first year) and 12 paid holidays
STD, LTD, HSA, FSA, Life Insurance
CARE Bank, Family Leave Benefits
Employee Assistance Program, Employee Volunteer Program
Learning and Development Opportunities; Courses and Career Development Resources; Education Reimbursement Opportunities
EcoPass (unlimited free RTD bus/train rides)
The details of the bonus will be discussed at interview and/or offer. Note: The hiring bonus will not be applicable to City and County of Denver employees who are currently employed with the city or who have been separated from the city for fewer than 6 months.
In this position you can expect to work 100% on site at the Communications Center at Denver International Airport. Free employee parking is provided.
The scheduled workweek may consist of either four 10‑hour shifts or five 8‑hour shifts and will vary. The candidate may be scheduled to work nights, weekends, and holidays. Shift differentials are offered for swing and overnight hours to recognize and reward employees unique schedules.
This role supports mandatory on-call snow overtime.
Schedules are subject to change and based on the operational needs or the organization.
In this role you will join the Airport Communications Center team and support our world-class airport 24/7/365 operation. The primary duties of this position are to provide a variety of operational and emergency support services to airport management, public safety personnel and the traveling public.
Controls a centralized communications center which includes monitoring and operating multiple computer systems such as two-way radio and voice communication consoles, fire alarm, runway surface sensor system, and CCTV system
Monitors, operates and controls computerized weather reporting systems to access, monitor and interpret weather conditions, and initiates airport-wide response
Accesses and operates a FAA computer system to transmit Notices to Airmen to report status of airfield conditions
Acts as the central coordination and communications center during airfield emergencies and snow events to coordinate airport-wide and external emergency responses. Staffs the Emergency Operations Center (EOC) to support communications and coordination functions
Operates an automated communications console making and receiving calls in routine operations and non-routine operations and notifies appropriate response personnel
Monitors and controls a centralized security system to enforce Transportation Security Administration regulations and receives alarms and initiates appropriate airport response. Enforces Airport Security plan by issuing violation notices to airport employees for security violations
Maintains accurate and complete log book entries and manual records of airport events
Supports snow events by assisting airlines servicing DEN, airport operations and the ramp tower during deicing operations
Trains other employees in day to day procedures. Performs other related duties as assigned or requested
We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.
We are looking for dedicated, motivated, aviation-experienced individuals who thrive on multi-tasking in frequent high-pressure, time-sensitive, critical situations while demonstrating exceptional customer service. In addition, we are looking for candidates with some or all the following experience:
Highly proficient with multiple computer programs and using those simultaneously
Bachelor’s Degree in Aviation
Private Pilots License
ICS 100, 200, 700 and 800
Completion of ASOS training
Certified member of AAAE
ACE Designation - Security, Operations or Communication
We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:
Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
Two (2) years of airline, fixed base operator, military aviation, air traffic control or airport experience.
A combination of appropriate education and experience may be substituted for the minimum education and experience requirements.
By position, requires a valid Driver's License at the time of application. Licenses and certifications must be kept current as a condition of employment.
FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment. By position, a pre-employment physical/drug test may be required.
Must pass a CBI background and fingerprint check and obtain and maintain CBI certification as a condition of employment. Must take and pass an online test every two years to maintain certification.
This position does require shift work as DEN is a 24/7/365 operation (includes nights, weekends, and holidays). Mandatory extended/additional shifts can be required. Additionally, this position is required to work mandatory snow duties, which vary and can include nights, weekends and holidays.
Denver International Airport (DEN) is the third-busiest airport in the United States and one of the top ten busiest airports in the world, connecting our community globally through flight and business. DEN is the primary economic engine for the state of Colorado, generating more than $36.4 billion for the region annually and employing nearly 37,000 people. At DEN, we are committed to fostering a diverse, inclusive and equitable workplace. We celebrate individuality and uplift all races, ethnicities, gender identities, national origins, ages, abilities, religion, and LGBTQIA+ communities. We know that our diversity makes us stronger, and we strive to keep diversity, equity and inclusion at the center of all that we do.
Applications for this position are accepted on a rolling basis. Please submit your application as soon as possible to ensure consideration.
Job Profile
CX2486 Airport Operations RepresentativeTo view the full job profile including position specifications, physical demands, and probationary period, click here.
Position Type
UnlimitedPosition Salary Range
$31.33 - $48.56Target Pay
$37.00 to $41.00 per hour; Based on education, experience, internal equity, and career service rulesAgency
Denver International AirportRedeployment during Citywide Emergencies
City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.
The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days’ notice.
Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.
For information about right to work, click here for English or here for Spanish.
