Near Charlotte Douglas International Airport, United States of America
Onsite
Welcome to the City of Charlotte
Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.
Our guiding principles include:
Attracting and retaining a skilled and diverse workforce
Valuing teamwork, openness, accountability, productivity, and employee development
Providing all customers with courteous, responsive, accessible, and seamless quality services
Taking initiative to identify, analyze, and solve problems
Collaborating with stakeholders to make informed decisions
SUMMARY
Airport Trusted Agents are members of the airport Security Operations Team that interact directly with CLT customers and tenant stakeholders in the airport Credentialing Office. Trusted Agents QC, obtain, validate and process various regulatory and security related background checks including employee testing, identification and work authorization validation, biographical information collection and safeguarding, fingerprinting, employee vetting and issuance of airport identification badges in accordance with various local and federal governing requirements.
ESSENTIAL DUTIES & RESPONSIBILITIES:
• Review and verify all badge and fingerprint applications, ensuring the authenticity of identification and work authorization documents by federal mandates.
• Safeguard the privacy and security of personal information submitted during the badging application process, protecting it from unauthorized use.
• Adhere to all regulations regarding protecting personal information (PII) and security information (SSI).
• Perform data entry and validation and generate reports and audits for employee unescorted access determinations.
• Issue Security Identification Display Area (SIDA) badges and permits to obtain Criminal History Records Checks (CHRC) and Security Threat Assessments (STA) results, following regulatory requirements.
• Inspect documents submitted for employee identification and grant security clearances.
• Operate computers, access control systems, appointment systems, identity management tools, and electronic fingerprinting equipment.
• Identify and provide training and testing for employees who access and drive vehicles in restricted airport areas.
• Interpret and comply with federal regulations, procedures, and instructions to ensure the safety of individuals and the security of airport property. Assess situations quickly and objectively to determine the appropriate course of action.
• Issue and process relevant security violations and maintain databases, logs, records, and reports.
• Administer Custom Seal applications and endorsements for airport staff by Customs and Border Protection (CBP) and Department of Homeland Security (DHS) regulations.
• Provide exceptional customer service in alignment with airport and city customer service expectations.
• Evaluate requests and construct and issue specific clearances to all airport personnel and contactors by evaluating and verifying their security credentials and background checks, ensuring compliance with all airport and regulatory standards.
• Maintain credentialing information on relevant media platforms including web pages, appointment system messages, Standard Operating Procedures and ID Management System (IDMS) launch pages.
• Collect analyze operation and related credentialing data to assist operational efficiency and regulatory compliance.
• Collect and interpret administrative data for billing and invoice purposes.
• Assist Credentialing Adjudicators as needed in processing background investigations in determining unescorted access eligibility.
• Perform additional duties as assigned
COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES:
Knowledge of:
• Customer Service principles
• Technology based platforms and related database management.
Skill in:
• Customer Service, and ability to communicate clearly and effectively in person, over telephone and two-way radio, and in writing.
• Working with a team to achieve organizational goals.
Ability to:
• Ability to establish and maintain effective working relationships with co-workers, other agencies, tenants, employees and the public, and represent CLT in a professional, positive manner.
• Ability to respond calmly and effectively in emergencies and other stressful situations, assess situations quickly, objectively and determine the proper course of action within established rules, regulations and procedures.
• Must be able to operate computer, badging and electronic fingerprinting equipment, enter data and print employee identification badges
MINIMUM QUALIFICATIONS:
• High School diploma (or GED equivalent) plus 1 relevant year experience
PREFERRED QUALIFICATIONS:
• Prefer experience at a commercial service airport, general aviation airport, air carrier, or in military aviation in a position in airport operations, safety or airport management, or experience in a high-end service environment with direct interaction with customers.
• Experience working in a regulatory environment, adhering to local, state and federal level directives.
• Ability to work in a fast-paced environment, demonstrate adaptability, possess a high-level attention to detail.
WORKING CONDITIONS AND PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• This position is relative free from unpleasant environmental conditions or hazards and is generally sedentary. Incumbents may be required to exert up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
ADA and Other Requirements
Positions in this class typically require grasping, stooping, squatting, kneeling, crouching, reaching, pushing, talking, hearing, seeing, and repetitive motions.
Physical Requirements:
• Essential and marginal functions may require maintaining physical condition necessary for sitting, standing, climbing, or walking extended periods of time
• Light to moderate lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks
• Adequate vision, hearing, and speech required
Sensory Requirements:
• Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proof reading, data entry, tabulating data
• Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain
• Comprehensive of written information in work related documents
• Ability to hear, understand and distinguish speech
ADDITIONAL INFORMATION:
• The salary range for this position is $25.00 - $28.19 hourly.
• Must have the ability to pass a federally mandated background check. Particular convictions will preclude the candidate from obtaining the requisite credentials for airport employment.
• Must have the ability to maintain a city driver's license, which requires a valid driver's license in NC or adjacent states. This license is necessary for operating City vehicles around the airport campus.
CONDITIONS OF EMPLOYMENT
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.
Our culture is to serve the community honorably.
HOW TO APPLY
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.
For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us.
The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.
BENEFITS
The City of Charlotte provides a comprehensive benefits package to eligible employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
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