If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!
We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.
The Alliance Liaison enhances the continuity of patient care by providing collaboration between the hospital, physicians, hospice/home care, Home Medical Equipment Services and the patients and caregivers. The Liaison works with case management, social workers, physicians and others on the health care team to transition the patient to the post-acute care setting. This Liaison will be responsible for building and maintaining partnerships that enhance the post-acute care referrals to Alliance. The incumbent collaborates with others to develop and execute market strategies to targeted audiences, improve service offerings and implement initiatives that support improved patient care and growth in division sales. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.
Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.
A Brief OverviewThe Alliance Liaison enhances the continuity of patient care by providing collaboration between the hospital, physicians, hospice/home care, Home Medical Equipment Services and the patients and caregivers. The Liaison works with case management, social workers, physicians and others on the health care team to transition the patient to the post-acute care setting. This Liaison will be responsible for building and maintaining partnerships that enhance the post-acute care referrals to Alliance. The incumbent collaborates with others to develop and execute market strategies to targeted audiences, improve service offerings and implement initiatives that support improved patient care and growth in division sales. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.
What you will do- Participates as part of the Health Care Team to support a collaborative effort to facilitate quality patient care. Integrates and coordinates various aspects of service delivery, care facilitation, payer authorizations, service access, discharge and post-discharge activities and utilization review. Ensures documentation is complete by reviewing patient orders, verifiying insurance information, gathering clinical data and determining patient care needs.
- Identifies patients that meet criteria for Alliance Services. Facilitates the transfer of patients from hospital to home care/hospice services, consults with nursing, social services and other support services.
- Promotes and builds strong relationships with referring physicians and hospital staff in the Case Management Department.
- Provides information and education for health care team, physicians, hospital staff and patient/family, answers questions and requests and completes applicable reporting as required.
- Effectively communicates in writing and orally with patients/families and other health team members.
- Delivers and sets up portable medical and related equipment to necessary facilities as assigned. Ensures equipment is operating safely and proper training is completed.
- Demonstrates and promotes professional practice of all members of the nursing care team
Education/Formal Training Requirements- Required - Associates Degree Nursing
- Preferred - Bachelor's Degree Nursing
Work Experience Requirements- Required - Registered Nurse 3-5 years
- Preferred - Home care/hospice
Licenses and Certifications Requirements- Required - Registered Nurse Tennessee - Tennessee Board of Nursing
- Required - BASIC LIFE SUPPORT - American Heart Association
- Preferred - Preferred: Certification in clinical specialty
Knowledge, Skills and Abilities- Ability to serve as a patient advocate by making a connection with patients and families, listening to understand their needs, and honoring commitments.
- Skill and proficiency in communications and interpersonal relations.
- Skill and proficiency in applying highly technical principles, concepts and techniques, which are central to the professional discipline in Nursing.
- Analytical skills necessary to assess complex patient conditions effectively and to develop comprehensive plans of care.
- Synthesizes multiple sources of information to assist in the resolution of human responses to complex problems.
- Demonstrated ability to develop and maintain working relationships with physicians and work collaboratively with health professionals at all levels to achieve established goals.
- Demonstrated excellent facilitation skills.
- Ability to plan and schedule tasks and to maintain control of own work flow.
- General computer skills required, advanced computer skills preferred.
- Ability to use initiative in decision-making, independent judgment, and critical thinking skills.
- Works independently to set priorities, coordinate tasks, and complete work.
- Knowledge of supplies and related equipment.
Supervision Provided by this Position- There are no supervisory or lead responsibilities assigned to this position.
Physical Demands- The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
- Must have good balance and coordination.
- The physical requirements of this position are: medium work - exerting up to 50 lbs. of force occasionally and/or up to 25 lbs. of force frequently.
- The Associate is required to have close visual acuity including color, depth perception, and field of vision to perform an activity, such as assessing patients, preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
- Frequent invasive and non-invasive patient contact.
- Exposure to patient body fluids as well as exposure to hazardous or poisonous materials.
- Ability to react quickly to emergency situations.
- Ability to handle and administer narcotics as needed.
Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.
Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.
