WHO WE ARE:
Since 1907, Neiman Marcus has been a leader in luxury retail, providing a uniquely curated product assortment, unparalleled services and exclusive activations for customers in Pursuit of the Extraordinary. Known for creating Neiman Marcus magic through exceptional experiences, Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations. We serve customers across our stores, digital channels and through remote selling. Neiman Marcus is part of Exemplar Luxury Group, the luxury collective uniting coveted brands with unrivaled customer experiences.
Job Description:
WHAT YOU WILL DO:
Logistics & Workflow Management
- Inbound Operations: Receive gondolas and wardrobe boxes delivered by carriers (e.g., FedEx); verify contents against
inbound manifests and immediately resolve any discrepancies. - Organization: Break down, file, and organize garments systematically by customer promise date.
- Outbound Operations: Prepare wardrobe boxes for shipping, create shipping labels, manifest outbound merchandise by
store/destination, and load, seal, and stage gondolas for secure shipment.
Quality Assurance & Technical Support
- Garment Inspection: Retrieve garments from the press station and conduct final quality inspections to ensure all alteration
tasks strictly adhere to Saks Global quality guidelines. - Atelier Assistance: Assist with fittings, sewing, pressing, spotting garments, and execution of stock repairs as needed.
Administration & Store Communication
- Reporting: Utilize daily alterations reports to verify merchandise completion, audit operational metrics, and plan upcoming
workflows. - Compliance: Monitor alteration tickets, tasks, receipts, waived fees, and marks for accuracy and compliance with corporate
standards. - Stakeholder Liaison: Act as a central point of contact for supported stores; answer inquiries from store associates and leadership professionally and direct inquiries appropriately.
- Financial Tracking: Ring alterations transactions accurately through the POS system as required.
Leadership & Support
- Workroom Oversight: Provide operational supervision and leadership to employees in the event the Alterations Manager is
not present. - Ad Hoc Support: Perform additional responsibilities and projects as needed to support the success of the alterations
department.
WHAT YOU WILL BRING:
- Experience: 2+ years of relevant experience in retail operations, administrative coordination, or apparel/alterations
environments. - Industry Knowledge: Solid understanding of the fashion industry, including garment tailoring, construction, fabrication, and
luxury styling. - Communication Skills: Strong verbal and written communication skills; ability to interact effectively and professionally via
phone, email, and in person with customers, store associates, and leadership. - Technical Proficiency: Proficient with Microsoft/ Google and comfortable operating standard office and POS equipment.
- Organization: Strong coordination skills, with a proven ability to manage order workflows, scheduling, and documentation
in a fast-paced environment.
Preferred Qualifications:
- Degree in Fashion Design, Apparel Product Development, or a related field.
Physical Demands
- The physical demands described here are representative of those that must be met by an employee to successfully
perform the essential functions of this job.
- While performing the duties of this job, the employee is regularly required to sit, stand, walk, and use hands to finger,
handle, or feel. The employee is frequently required to reach with hands and arms, and occasionally required to climb,
balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision
abilities required by this job include close vision and fine detail focus (essential for garment inspection and tailoring tasks).
YOUR LIFE AND CAREER AT EXEMPLAR LUXURY GROUP:
- Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
- Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
- Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
- An amazing employee discount
Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).
Thank you for your interest with Exemplar Luxury Group. We look forward to reviewing your application.
Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Exemplar Luxury Group and would like to request special assistance or an accommodation, please contact candidatesupport@exemplarluxury.com.
