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Richmond, Virginia, United States
Remote only
Essential Job Statements
Leads and supervises Access Optimization Specialists and Design Specialists, providing coaching, performance management, workload assignment, and professional development.
Drives workflow optimization for specialty departments, including scheduling design, electronic health record configuration, and operational standardization to improve patient access.
Collaborates with specialty department leaders, clinical leadership, and Ambulatory Operations to assess needs, remove barriers, and support access strategies tailored to each specialty.
Monitors service level achievement, workload distribution, and operational performance metrics, ensuring quality, timeliness, and alignment with enterprise access standards.
Participates in system and process design reviews, identifying improvement opportunities, initiating redesign efforts, and ensuring change adoption across stakeholder groups.
Supports expansion and optimization of electronic health record scheduling functionality, including self-scheduling, ticket scheduling, decision-tree logic, appointment request workflows, and provider templating.
Provides specialty-specific consultations and subject-matter guidance, ensuring departments align to access standards while addressing unique clinical and operational complexities.
Maintains documentation, standards of practice (SOPs), role guides, and knowledge resources to support continuity, onboarding, and organizational learning within the access function.
Drives strategic alignment of specialty access initiatives with enterprise access goals, ensuring work supports standardization and long-term sustainability.
Leads organizational change efforts for access initiatives, ensuring stakeholder engagement, adoption of standardized workflows, and reinforcement of enterprise access practices across specialties.
Patient Population: N/A
Employment Qualifications
Required Education: Bachelor’s degree in Business, Finance, Health Information Management or related field.
Preferred Education: Master’s Degree preferred (e.g., MBA, MHA, MPH).
Licensing/ Certification
Licensure/Certification Required: N/A
Licensure/Certification Preferred: N/A
Minimum Qualifications
Years and Type of Required Experience: • Minimum of five (5) years of experience in healthcare operations with familiarity in Epic scheduling workflows and access tools. • Minimum of three (3) years of direct management experience in an operational or technical environment.
Other Knowledge, Skills and Abilities Required: Demonstrated ability to lead teams, manage priorities, and guide workflow and process improvement initiatives. Strong communication and facilitation skills, with ability to drive alignment across departments. Ability to lead organizational change and ensure compliance with access standards.
Other Knowledge, Skills and Abilities Preferred: N/A
Combination of education and experience in lieu of a degree.
Working Conditions: Periods of high stress and fluctuating workloads may occur. May be exposed to high noise levels and bright lights.May have periods of constant interruptions. Prolonged periods of working alone.
Physical Requirements
Physical Demands: Lifting/ Carrying (0-50 lbs.), Push/ Pull (0-50 lbs.)
Work Position: Sitting, Walking, Standing
Additional Physical Requirements/ Hazards
Physical Requirements: Manual dexterity (eye/hand coordination)
Hazards: N/A
Mental/Sensory – Emotional
Mental/Sensory: Strong Recall, Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking
Emotional: Fast pace environment, Steady Pace, Able to Handle Multiple Priorities, Frequent and Intense Customer Interactions, Noisy Environment, Able to Adapt to Frequent Change
Compensation Range
$83,096.00 - $128,772.80Actual salary offers will be based on several key factors to include relevant work experience, credentials, and qualifications.
EEO Employer/Disabled/Protected Veteran
