AMR Field Service Engineer

If you are looking for a meaningful career where people work and act with passion, rethink the existing and always strive to find the best solution - you have come to the right place. We develop future technologies to relentlessly make supply chains better. 

We are a leader in supply chain software solutions, helping organizations streamline operations, reduce costs, and improve efficiency.

Join our team at Infios! Play a hands-on role in keeping cutting-edge Autonomous Mobile Robot (AMR) technology running at its best. As an AMR Field Service Engineer, you'll work at the intersection of robotics, software, and engineering—troubleshooting advanced automation systems, supporting major customer operations, and collaborating with global experts to solve complex challenges. If you enjoy working with innovative technology, being out in the field, and making a direct impact on customer success, this is an exciting opportunity to grow your career in one of the fastest-growing sectors in supply chain automation. This position is based in Melbourne Australia with travel to customers within the city daily.

What a day in the life looks like:

• Responsible for repair, maintenance and service on AMR machines and equipment. 
• Responsible for scheduling-work and repairing products at customer locations.
• Satisfy in a timely and complete fashion, all business reporting documentation including but not limited to timesheets, repair orders, machine checklists, receiving records, maintenance reports, expense reports, and repair order logs.
• Work in with our Software Partners (Geek +) to understand and become an SME and first level software support locally for our clients
• Troubleshoot and provide assistance and support on L1 Software Support tickets and escalating where necessary. Where escalated, providing timely updates to the customer and seeing the resolution through.
• Provide ticketing updates, and resolution, within designated service levels
• Coordinate with other team members, and service providers, for those repairs which may be required on our customer’s sites
• Manage the pools of spare parts and devices
• Work with internal and broader external support, R&D, project, and engineering ecosystems
• Develop procedural documentation / reporting for other engineering and support teams
• Assist in working with onsite engineering teams where required
• Ability to travel interstate and overseas, subject to available personal time up to 90%

What you bring to the team:

• Background in mechatronics, dual trade (electrical/mechanical), or relevant experience.
• Experience working in direct contact with customers on service-related activities preferred.
• Troubleshooting and repair skills in mechanical and electrical systems. Many of our technicians have backgrounds in automotive mechanic, Robotics, or as a field service technician working on mobile and electrical equipment.
• Background with automation controls systems, including industrial communication protocols.
• Must be able to read electrical schematics.
• Supply chain background will be highly regarded.

Why join us:

• You will be working in fast-paced and dynamic environment, with international clients and colleagues 
• Attractive compensation with participation in company success 
• Extensive opportunities for remote work and home office arrangements along with flexible working time models 
• Numerous training and development opportunities, including programs offered by our ACADEMY 
• You will have a fun, casual, and flexible work environment