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Brasil
Remote only
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for an Analista de Atendimento Temporário | CLT based in Brazil.
We are seeking a customer-focused professional to provide first-level support (N1) and deliver a smooth, efficient, and personalized experience across multiple service channels. In this role, you will guide customers in using a digital platform, clarify questions about processes and services, and ensure requests are handled accurately and promptly. You will also monitor support tickets, maintain operational records, and collaborate with internal teams to resolve issues and improve service quality. Your analytical mindset will help identify recurring problems, track performance indicators, and recommend process improvements. The position requires empathy, clear communication, and strong organizational skills in a digital and customer-oriented environment. This is a temporary, full-time CLT opportunity with a remote work arrangement.
Provide multichannel customer support through official service channels, answering questions about the platform and related processes, including contracts, inspections, terminations, amendments, and platform workflows.
Deliver accurate and solution-oriented support, assessing the feasibility of proposed solutions and identifying potential risks during customer interactions.
Register, document, and follow up on requests through the ticketing system, ensuring complete records, supporting evidence, and clear histories for the teams involved.
Identify recurring issues related to tickets, projects, and product usage, suggesting improvements to processes and the customer experience.
Update task cards in ClickUp and enter customer data and commercial information related to contracts.
Prepare and maintain tracking spreadsheets, monthly reports, and operational performance indicators.
Handle reactive customer inquiries across multiple channels, ensuring communication is empathetic, personalized, and professional.
Encourage customer autonomy when using the platform, strengthening relationships and improving the overall user experience.
Participate in meetings, training sessions, and continuous improvement initiatives to support the development of processes and operations.
Strong verbal and written communication skills, with the ability to adapt language to different customer profiles.
Previous experience in customer service, technical support, or Customer Experience.
Ability to organize, document, and follow up on customer requests.
Analytical mindset and attention to detail, with the ability to identify issues and improvement opportunities.
Proactive attitude and a strong sense of responsibility when managing customer interactions.
Empathy, active listening, and the ability to handle different customer situations and profiles.
Comfortable using digital tools, customer service systems, and spreadsheets.
Proficiency in Portuguese.
Technical, vocational, or university-level education.
Strong organizational skills, problem-solving abilities, customer focus, and familiarity with operational processes and data indicators.
Nice to have:
Experience in N1 support or Customer Success/Customer Operations.
Familiarity with task management tools such as ClickUp.
Experience with digital platforms and ticketing systems.
Knowledge of real estate processes, particularly rental agreements, property inspections, contract amendments, and terminations.
Meal allowance.
Birthday day off.
Access to a well-being platform.
Home office allowance.
Fully remote work arrangement.
CLT employment contract.
Full-time schedule, Monday to Friday, from 8:00 a.m. to 5:48 p.m., with a one-hour lunch break.
Working hours monitored through a time-tracking system.