Analista SAP ACM Sustentação SAP S/4HANA

Accountabilities:

• Provide functional SAP ACM sustaining support, handling incidents and requests through ITSM tools such as Jira or equivalent platforms.
• Prioritize support demands according to their operational and fiscal impact.
• Investigate and resolve incidents related to fiscal invoice exchanges, including movement discrepancies, revenue recognition, and tax impacts.
• Support the Receipt Monitor (MEB) by analyzing and resolving blocks related to receiving, unloading, and weighing processes.
• Support financial processes associated with producer payments, including reversals, financial adjustments, and operational validations.
• Resolve incidents involving returns, logistics postings, and the generation of fiscal documents.
• Support fiscal closing activities and corrections related to tax requirements in agricultural operations.
• Assist with simulations and the creation of agricultural contracts, validating business rules and operational consistency.
• Investigate and resolve discrepancies between agricultural contracts, movements, and inventory positions.
• Support functional access and profile management in collaboration with technical teams.
• Perform root-cause analysis for recurring incidents and contribute to sustainable solutions.
• Provide functional guidance and support to key users throughout day-to-day operations.
• Create and maintain functional documentation, recording solutions and contributing to a structured knowledge base.
• Identify opportunities for continuous improvement across agricultural processes and SAP functionality.
• Collaborate with technical, functional, and business teams to ensure stable and efficient SAP operations.

Requirements:

• Proven professional experience with SAP ACM (Agricultural Contract Management).
• Strong understanding of the complete agricultural contract lifecycle, including origination, receipt, invoice exchange, and producer payments.
• Previous experience in SAP functional support / AMS, including incident management, SLA-based service, troubleshooting, and user support.
• Knowledge of integration between SAP ACM, FI, and MM.
• Practical experience with SAP S/4HANA, including SAP GUI and Fiori environments.
• Knowledge of Brazilian fiscal processes applicable to agricultural operations, particularly ICMS impacts.
• Ability to analyze complex business and system incidents and identify appropriate functional solutions.
• Intermediate English proficiency, particularly for technical reading and documentation.
• Completed degree in Agricultural Sciences, Business Administration, Information Systems, Accounting, or a related field.
• Strong analytical and problem-solving capabilities.
• Good communication and collaboration skills when working with users and multidisciplinary teams.
• Proactive approach to troubleshooting, continuous improvement, and knowledge sharing.
• Ability to prioritize incidents according to business impact and operational urgency.

Nice-to-have qualifications:

• Experience with BRF+ and fiscal rule engines.
• Experience with foreign-currency operations, including USD and PTAX.
• Knowledge of agricultural operations involving royalty rules.
• Experience with SAP SD integrated with ACM.
• Familiarity with customized tools and objects supporting agricultural processes.
• Experience with Jira Service Management or equivalent ITSM platforms.
• Knowledge of Brazilian tax legislation applicable to agribusiness, including ICMS, SENAR, and rural CFOP.
• SAP certification in functional modules such as MM, SD, or FI.

Benefits:

• Opportunity to work on business-critical SAP S/4HANA operations within the agricultural sector.
• Exposure to complex SAP ACM processes and high-volume transactional environments.
• Opportunity to work across integrated SAP modules, including ACM, FI, MM, and SD.
• Collaborative environment with ongoing professional and technical support.
• Opportunities to contribute ideas, improve processes, and participate in relevant technology projects.
• Exposure to challenging SAP support and troubleshooting scenarios that can broaden functional expertise.