Analyst 3 - Business Support & Analytics

• Identifies issues, analyzes available data and information and recommends changes to management. 

• Provides analysis prior to and following any recommended changes. 

• Ensures accuracy of data through partnerships with team members. Provides day-to-day validation and spot checks. 

• Works with stakeholders to understand data, reporting, and analysis needed; partners with team members to deliver to stakeholder requirements. 

• Supports efforts to maintain accurate master data. Extracts data and provides analysis of master and transactional data. 

• Provides user feedback to management and helps influence future systems enhancements. 

• Provides weekly, monthly and annual reports. Provides special reports and analyses to support the business as necessary. 

• Conduct regular audits to ensure data integrity. 

• Creates and maintains multiple operational reporting tools. 

• Provides analytical support of actual results against budget and feasibility of proposed business strategies. 

• Consolidates data reports and delivers to help drive data-based strategic decision making. 

• May create and maintain compliance reports that identify discrepancies within the Company's billing systems. 

• May prepare reports to be used by other departments to correct billing issues. 

• Other duties and responsibilities as assigned. 

• Consistent exercise of independent judgment and discretion in matters of significance. 

• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. 

Employees at all levels are expected to: 

• Understand our Operating Principles; make them the guidelines for how you do your job. 

• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. 

• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. 

• Win as a team - make big things happen by working together and being open to new ideas. 

• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. 

• Drive results and growth. 

• Respect and promote inclusion & diversity. 

• Do what's right for each other, our customers, investors, and our communities. 

Skills/Experience Required: 

• Advanced SQL Knowledge 

• Tableau experience 

• Amdocs data table familiarity 

• Analytical mindset 

• Process Improvement experience 

• Excellent critical thinking and problem solving skills 

• Ability to explain complex concepts in simplified ways 

• Strong communication skills