Innovate and shape what comes next.
At AIA, your expertise, perspective and ideas can help us become a faster, simpler and more connected organisation while contributing to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will take on real-world challenges, collaborate with talented colleagues and turn technology, data and bold ideas into simpler experiences, smarter solutions and positive outcomes for our customers and communities.
Join us to create what comes next, grow through new experiences and extend your impact across Asia.
About the Role
Act as a liaison between business users, IT teams, and vendors to ensure business requirements are clearly translated into functional requirements. Lead and support the preparation, review, and user sign off of URS and SFS documentation. Evaluate and recommend suitable IT solutions with appropriate justification. Manage UAT preparation and execution, ensuring solutions are ready for go live. Create UI/UX mockups, wireframes, or prototypes and obtain user validation and sign off. Perform additional tasks assigned by management to support departmental objectives.
Roles and Responsibilities:
- Work closely with business users to improve IT applications and ensure the system meets business needs.
- Support IT audit, compliance, and technology risk‑related activities.
- Provide application support during system testing and assist in troubleshooting issues.
- Maintain accurate technical documentation (architecture diagrams, data flows, integration details, database design).
- Ensure applications comply with AIA technology standards before production deployment.
- Support BAU operations, Disaster Recovery (DR), and Business Continuity (BCP) activities.
- Analyze business issues, gather requirements, and propose feasible solutions.
- Design UI/UX screens, pages, or wireframes to clarify system behaviors and workflows.
- Conduct walkthrough sessions with users for requirement explanation and UI/UX validation.
- Gather feedback and obtain formal sign‑off from users for UI/UX and functional requirements.
- Review business scenarios and UAT test scripts to ensure alignment with approved requirements.
- Participate in requirement scoping and UAT planning with Business Analysts and business users.
- Provide guidance to testers during UAT for clear understanding of business processes.
- Identify risks or gaps and propose mitigation actions.
- Escalate issues promptly to relevant stakeholders.
- Coordinate system enhancements, new features, and project activities between business, IT, and vendors.
- Track project progress and prepare updates on system performance, testing status, and incidents.
- Ensure adherence to data privacy and information security practices.
- Work with vendors to clarify requirements, fix issues, and deliver solutions on schedule.
- Follow and support enforcement of security practices (authentication, incident escalation, encryption, firewall rules).
- Support end‑user incident resolution and ensure tickets are completed within agreed SLAs.
- Apply correct operational controls to protect systems from internal and external threats.
- Assist in resolving technical challenges and provide input for operational improvements.
Minimum Job Requirements:
- Bachelor's degree in information technology, computing, engineering, or related field
- Minimum of 2 years in IT related experience with 1+ years of IT project coordination/delivery experience
- Has good domain knowledge of similar/related industry and has good knowledge/understanding in distribution and sales application
- Having technical/development experience and hands on will be a plus
- Experience with both in-source and out-source model
- Good decision making and conflict resolution skills
- Excellent communication and negotiation skills.
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
