About the role
As a Concierge & Hospitality Executive, you are a key ambassador responsible for delivering a seamless, high-touch experience for senior executives, executive assistants, external guests, and users of the Executive Conference Suites.
Operating within a high-visibility environment, you will own the service journey, from preparation through to welcome, hosting, and follow-through, by combining a visible front-of-house presence with disciplined operational execution.
Your commitment to professionalism, discretion, and meticulous attention to detail is essential in maintaining a premium experience for all stakeholders. Bring the service promise, “Service beyond. Heart in every moment,” to life through precision, discretion, warmth, and thoughtful personalisation.
Key Responsibilities
Concierge & Guest Experience
- Maintain a polished, proactive floor presence; warmly welcome, escort, host, and engage internal senior executives and external guests throughout their visit.
- Build trusted relationships with executives and executive assistants, recognise returning guests, and sensitively tailor service within approved protocols.
- Coordinate room bookings, visitor details, meet-and-greet requests, and arrival handovers; remain present during key moments and keep hosts informed.
- Provide discreet mail, parcel, and document support, routine administrative checks, and situational-awareness support in line with security requirements.
- Anticipate the needs of guests and hosts, offering timely and discreet assistance.
- Handle guest enquiries, requests, and feedback with care, discretion, and a focus on service excellence.
- Stay informed of key meetings and expected stakeholders to ensure the team is fully prepared.
- Partner closely with executive assistants, reception, and other support teams to deliver a cohesive experience.
- Manage and troubleshoot basic room technology and AV equipment.
Hospitality & Operational Support
- Ensure executive offices, meeting rooms, and hospitality spaces are meticulously prepared, configured correctly, presentation-ready, and maintained for immediate use.
- Attend to the preparation and presentation of food and beverage, including catering and refreshment replenishment, adhering to strict hygiene and quality standards with refined service technique and attention to dietary requirements.
- Oversee meeting room bookings and logistical requirements for designated executive areas.
- Manage pantry, stock, amenities, and supplies; conduct inventory checks, replenish within agreed levels, and support responsible cost and waste control.
- Assist with general operations, including inventory management, floral arrangements, scent curation, and routine facilities inspections.
- Support the receipt and distribution of mail, parcels, and important documents.
- Manage the coordination of catering and special event requirements.
- Apply hygiene, food-safety, workplace-safety, and security procedures consistently; keep service areas, equipment, and records audit-ready.
Who we are looking for
We are seeking an individual who embodies a strong service mindset and genuinely enjoys supporting others. The successful candidate will be:
- A natural host who combines genuine warmth with composure, discretion, sound judgement, and meticulous attention to detail.
- A clear, polished communicator, confident interacting professionally with senior leaders, clients, and customers, and coordinating across multiple external vendors.
- Proactive and observant, with the confidence to anticipate needs, take ownership, and resolve issues without losing sight of the guest.
- Highly organised, attentive to detail, and proactive in anticipating needs.
- Someone who fully understands and upholds the importance of discretion and confidentiality.
- Able to stay calm and effective, even when plans change at short notice.
- A team player comfortable navigating various concierge and hospitality responsibilities across a team roster.
- Willing to contribute ideas to constantly elevate the overall service experience.
- Comfortable using digital booking, communication, and record-keeping tools, with strong respect for confidentiality and data privacy.
Qualifications & Experience
- Previous experience in concierge, hospitality, executive services, premium customer service, front office, or administrative support is preferred.
- Preferably 2–4 years’ experience in luxury hotels, premium aviation, executive lounges, corporate concierge, high-end events, or VIP guest services.
- Relevant food-safety certification is preferred and must be obtained where assigned duties require food handling; first aid, workplace safety, or service-excellence credentials are advantageous.
- Basic beverage preparation skills are an advantage.
- Strong spoken and written English to communicate with stakeholders and guests; additional languages and familiarity with Singapore’s premium hospitality ecosystem are advantageous.
Location:
DBS Asia Central
Job:
COO Office/Business Mgt & Support
Schedule:
Regular
Employee Status:
Full time
