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Gastonia, North Carolina, United States
Hybrid
Posting End Date:
August 09, 2026Employee Type:
Regular-Full timeUnion/Non:
This is a non-union positionAt Enbridge, innovation and customer experience are closely connected. As an Analyst, Digital Process Automation, you will support automation projects that boost operational efficiency and enhance customer service within Customer Care Operations. Collaborating with business experts and technical teams, you will assist in identifying, applying, and refining AI and robotic process automation (RPA) solutions to achieve impactful business results.
Ready to help change the way we work through automation and innovation? Apply today and bring your passion for technology, continuous improvement, and customer experience to Enbridge.
What You Will Do:
Partner with Customer Care SMEs, technical teams, and Enterprise AI/RPA support groups to identify and support automation opportunities.
Assist with detailing business processes and requirements to help deliver AI and RPA solutions that streamline operations.
Coordinate and support business testing activities, deployment efforts, and post-implementation improvements.
Monitor automation performance, track important measurements, and document opportunities for continuous improvement.
Help troubleshoot solution issues and work with internal and external partners to support timely resolution.
Ensure automation initiatives align with customer experience objectives, business needs, governance standards, and regulatory requirements.
Communicate project updates and collaborate with collaborators throughout the automation lifecycle to maintain alignment on goals and priorities.
Who You Are:
Related university degree or technical diploma with limited experience OR a combination of related certification and a minimum of five years directly related experience.
Experience supporting process analysis, process improvement, or business transformation initiatives.
Knowledge of Customer Information Systems (CIS).
Experience with robotic process automation platforms including UiPath, Automation Anywhere, Blue Prism, or Microsoft Power Automate.
Strong analytical, problem-solving, and organizational skills with a high level of attention to detail.
Excellent communication, collaborator engagement, and customer service skills.
Proficiency with Microsoft Office applications including Outlook, Word, PowerPoint, SharePoint, and Excel.
Preferred Qualifications:
Certification in RPA technologies or process improvement methodologies.
Experience with Oracle CC&B Customer Information System.
Knowledge of regulations and compliance requirements impacting utility operations and customer care processes.
Exposure to AI-enabled technologies, automation governance, or digital transformation initiatives.
Working Conditions:
Office-based work environment with a hybrid work option where applicable.
Light physical effort and standard visual/sensory demands associated with computer-based work.
Occasional travel required across Canada and the United States.
Regular collaboration with cross-functional teams, technical resources, vendors, and business partners.
This role requires regular in-person attendance to support operational and team collaboration requirements. Full-time remote work is not available for this position.
Physical Requirements encompass but are not limited to:
Grasping, kneeling, and lifting objects up to 20 pounds are required. The role involves reaching above the shoulder, repetitive motion, typing, sitting, and standing. Visual ability to see screens, detect color coding, and read fine print is necessary. Hearing ability and the capacity to sit at a computer for long periods are also required.
Mental Requirements (Both Field & Office) encompass, but are not limited to:
Ability to understand, remember, and apply oral or written instructions. Understand complex problems and explore alternative solutions collaboratively. Coordinate thoughts and ideas into clear terminology. Prioritize and coordinate work schedules short-term. Make decisions with moderate impact on the immediate work unit and monitor effects beyond it. Follow basic instructions and guidelines. Complete routine forms, compose letters, outlines, memoranda, and basic reports. Communicate with individuals by telephone.
Ranges from $55,800 – $72,000 USD for US locations based upon candidate’s experience, skills, and internal equity.
Applicable compensation policies and guidelines apply to internal candidates.
A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance and disability.
A paid leave benefit offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents. It provides flexibility and support during this important life event.
Valuable retirement savings plans, including a savings plan with company stock as an investment option.
Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays.
An Employee and Family Assistance Program.
A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being.
Enbridge’s FlexWork hybrid model allows eligible employees (Manager and below) to work from home on Wednesdays and Fridays. They can also choose a compressed work week schedule and flexible start and end times. Eligibility depends on role requirements. #LI-Hybrid
At Enbridge, we are dedicated to our core value of Inclusion. We are proud to be an Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting careers@enbridge.com.
Information For Applicants:
Applications can be submitted via our online recruiting system only.
We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
Final candidates for this position may be required to undergo a security screening, including a criminal records check.
To learn more about us, visit www.enbridge.com