Calling all originals: At Levi Strauss & Co., you can be yourself — and be part of something bigger. We’re a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit — and your future.
Summary of the role:
Handle Levi Strauss Europe (LSE), Levi Strauss Americas (LSA), and Levi Strauss Asia Middle East Africa (AMA) new customer implementations and existing customer requirement changes, including requirement gap analysis, extensive testing, and continuous contact with customers and third-party providers.
About the role:
Handle Levi Strauss Europe (LSE), Levi Strauss Americas (LSA), and Levi Strauss Asia Middle East Africa (AMA) new customer implementations and existing customer requirement changes, including requirement gap analysis, extensive testing, and continuous contact with customers and third-party providers.
Communication and coordination with internal partners - Customer Order Management, Merchandising, Sales, Customer Master Data, AR/Finance, SAP OTC and RTC, Customer Service Center IT, Transportation Managers, Customer Relations Managers, EDI Technical Team, Planning and Analytics, and Wholesale IT and external levels - EDI Technical, Vendor Relations, Buying Office, and Operations partners to ensure complete understanding of all business requirements.
Identify root cause of daily transmission errors and drive system and business process changes to eliminate those errors. Approximately 80 - 90 % of units ordered flow through EDI, therefore, continuous monitoring and development are imperative. Resolve regional IDoc errors and EDI-related SAP incidents. Perform manual data pushes, including VMI.
Manage maintenance and user requests for Catalogs and Wholesale Vendor Sites.
Conduct POS/Velocity research and resolution.
Lead and support regional VMI implementations and claims support.
Provide assistance to the Allocation Manager for optimization of allocation and order fulfillment and monitor allocation and delivery due to ensure alignment with business requirements. Assist the Order to Cash team, performing order management activities, as needed.
Perform data analysis and propose actions for improvement in order fulfillment activities.
Assist in generating reporting to key business partners with analysis including size selling, order reconciliation, product distribution recommendations. Develop performance reporting for operational and management purposes.
Drive processes improvements and automation and provide training to users on business processes.
About you:
Experience with EDI systems, analysis, design, X12 and EDIFACT transactions sets and comprehensive knowledge of SAP (e.g.: T-Codes, IDocs and Data Flow).
Understanding of the Customer Service, Order To Cash business processes.
Experience providing direct customer support including root cause analysis, issue tracking, escalation, and problem resolution.
Aptitude towards understanding development tools, code management, testing and performance tuning.
Proven knowledge of EDI and associated communication protocols.
Familiarity with technical testing protocol and processes.
Knowledge of the processes, practices and terminology of one of the following vertical areas: Retail, Manufacturing, Logistics, Planning and Allocation, etc.
Experience with EDI messages reading / understanding – EDIFACT (PRICAT, ORDERS, ORDRSP, DESADV, INVOIC, SLSRPT, INVRPT, etc.) and X12 (850, 855, 856, 810, 860, etc.)
Experience with gap analysis, mapping specifications preparation.
Experience with SAP IDOCs, EDI t-codes, SAP EDI setup.
Experience with EDI customers onboarding and leading new implementation projects – requirements gathering / gap analysis / mapping specs / testing / coordination with customers, business and technical teams (SI, PI) / post go-live support.
General understanding of communication protocols, e.g. AS2, SFTP.
Experience with daily support of OTC EDI processes (SAP EDI and mappings issue resolution, root cause analysis).
Benefits:
We put a lot of thought into our programs to provide you with a benefits package that matters. Whether it is for medical care, taking time off, improving your health or planning for retirement, we've got you covered.
Here's a small snapshot:
Complimentary preventive health check-up for you & your spouse
OPD coverage
Best in class leave plan including paternity & family care leaves
Counselling sessions to prioritize mental well-being
Exclusive discount vouchers on Levi’s products
We are an Equal Opportunity Employer committed to empowering individuals from all walks of life to achieve their professional goals with us, regardless of race, religion, gender, gender identity, pregnancy, disability, sexual orientation, age, national origin, citizenship status, or genetic information. We actively seek and encourage applications from diverse candidates, including those with disabilities, and offer accommodations throughout the selection process upon request.
To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
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