Job Description:
Field Services Engineer / FS Technician
- Provide basic on‑site IT support for end‑user devices and workplace infrastructure.
- Assist in troubleshooting hardware, software, and peripheral issues under supervision.
- Support break‑fix activities and preventive maintenance as guided by senior staff.
- Perform device setup, installation, imaging, and basic configuration tasks.
- Handle routine service requests such as password reset coordination, device allocation, and user assistance.
- Update tickets accurately in ITSM tools and follow defined support processes.
- Escalate complex issues to senior engineers or leads in a timely manner.
- Support Digital Bar activities, assisting walk‑in users with standard IT queries and device setups.
- Assist in basic asset management, device handling, and inventory tracking.
- Provide support for user moves, add/change requests, and workplace readiness tasks.
- Follow standard operating procedures, safety guidelines, and compliance requirements.
- Maintain good customer interaction with a service‑oriented approach.
- Support VIP users when required, with guidance from senior team members.
- Collaborate with team members and vendors to ensure smooth daily operations.
- Continuously learn tools, technologies, and processes to improve technical capability.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
