Analyst - IT Asset Management

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Job Description:

Value Proposition

Process Improvement: Developing and executing a HAM roadmap that integrates best practices for risk and cost optimization  

Cross-functional collaboration: Working closely with IT, Security. Legal and Engineering teams to enhance HAM Processes and Identify improvement opportunities.

Job Details

Position Title: Analyst- IT Asset Management

Career Level:  P1

Job Category: Associate

Role Type: Hybrid

Job Location: Bengaluru

About the Team:

FCI ITAM supports global operation collaboratively aligning with defined, approved, process and procedures from US .

Team is proactive, positive, and collaborative and combining strong analytical skills with the ability to communicate and influence stakeholders across various departments. They must be a self-starter who takes ownership and is adaptable to the fast-changing IT landscape. 

Impact

The IT Analyst is responsible for managing and overseeing the lifecycle of the company’s IT hardware assets. This includes maintenance of hardware assets to ensure optimal use and compliance with company policies and industry standards

Key Deliverables 

• Maintain an accurate inventory of all IT hardware assets including laptops desktops servers and peripherals
• Maintain detailed records of asset lifecycle events including acquisition deployment maintenance and disposal
• Ensure all hardware assets comply with company policies, industry standards and regulatory requirements. Generate regular reports on asset status utilization and lifecycle costs for management review
• Handle comprehensive IT Hardware Asset Management tasks including processing follow on tasks in ServiceNow for receiving and lifecycle activities, managing End of Life tasks to ensure assets remain within publisher announced EOL dates, and working with product owners and vendors to provide for complete asset records.
• Help develop or create IT asset management procedures
• Analyze data across asset classes, ensuring accurate reporting, and implement remediation where required

Skills and Qualification (Functional and Technical Skills):

Functional Skills:

• Strong organizational and to maintain the accuracy of the inventory Excellent communication
• Proficiency in asset management software and tools Hands on experience and knowledge on using
• ServiceNow HAM and CMDB Knowledge of IT hardware lifecycle management Ability to work
• independently and as part of a team Attention to detail and problem-solving skills Preferred
• Certification in IT Asset Management eg ITIL V4 IAITAM Certified ServiceNow Admin CSM
• Experience with IT service management ITSM tools.

Technical Skills:

Current certifications with ServiceNow:

ServiceNow Administrator

ServiceNow Certified Hardware Asset Manager

ServiceNow Certified Application Developer

Education Requirements

Education Any Bachelors degree  or a related field

Experience Minimum of 5-6 years of experience in IT asset management or a related role Skills

Relationships & Collaboration

Reporting into the Sr. Manager/AVP of IT Operations, the role will be responsible for

HAM continuously Work closely with IT, Security. Legal and Engineering teams to enhance SAM Processes and Identify improvement opportunities.

Accessibility Needs

We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience

Equal Employment Opportunity

FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.