Analyst Lead, Managed Service

Accountabilities

• Lead delivery and development activities for a payment-as-a-service managed-services platform supporting multiple payment products in a multi-tenant environment.

• Own end-to-end project delivery, including requirements refinement, estimation, technical design, development, testing support, implementation, and transition into the managed-service environment.

• Drive the analysis and design of technical solutions that align with business and IT strategies as well as established architecture standards.

• Lead both local and offshore team members, coordinating development activities and providing direction to ensure high-quality delivery.

• Participate in production support on a rostered basis alongside offshore developers and product teams, helping maintain agreed customer service levels.

• Coordinate closely with customers, business analysts, product teams, external development groups, and other stakeholders to maintain delivery quality and timelines.

• Deliver platform enhancements while supporting annual product updates and payment-scheme compliance requirements.

• Support the transition of project enhancements into the ongoing managed-service environment, ensuring continuity and operational readiness.

• Contribute to continuous improvement of delivery practices, technical solutions, and operational processes.

• Apply strong analytical and problem-solving skills to resolve complex technical and business challenges while maintaining a strong focus on customer outcomes.

Requirements

• 10+ years of experience in a comparable technology, managed-services, payments, or software delivery role, with the ability to work in Australia.

• Strong knowledge of payment domains and card schemes, ideally supported by hands-on experience with payment platforms or payment products.

• Experience delivering and maintaining product-based technology solutions within an enterprise environment.

• Demonstrated experience leading technical teams and coordinating distributed local and offshore resources.

• Strong project delivery capabilities, including requirements analysis, estimation, solution design, development, testing, implementation, and operational transition.

• Strong technical expertise in C++, Unix/Linux, Oracle, SQL, Perl scripting, Shell scripting, and Java for UI development.

• Mainframe experience is highly desirable, or a willingness and ability to learn and support mainframe-based systems.

• Strong technical solution-design capabilities and the ability to translate business requirements into practical, maintainable solutions.

• Excellent stakeholder-management and communication skills, with the ability to work effectively with customers, product teams, developers, and external partners.

• Strong ownership, accountability, initiative, adaptability, and a proactive “can-do” approach.

• Strong analytical and problem-solving skills, combined with a commitment to continuous learning and improvement.

• Experience with payment switches is advantageous.

• Familiarity with DataNavigator, IST MAS, and Clearing product suites is highly desirable.

Benefits

• Full-time opportunity within the financial technology sector.

• Internal career growth and development opportunities.

• Opportunities to contribute ideas and innovate within fintech.

• Inclusive and collaborative team environment.

• Professional and personal development opportunities.

• Access to resources and support for continued learning and career progression.

• Opportunity to work on technology supporting payment services and financial infrastructure.

• Exposure to customers, product teams, technical specialists, and distributed delivery teams.

• Opportunity to contribute to community-focused initiatives.