At Elanco (NYSE: ELAN) – it all starts with animals!
As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People.
At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.
Making animals’ lives better makes life better – join our team today!
Your Role:
- Provide end to end order management support to Elanco’s Affiliate in accordance with established processes and work procedures and in compliance with Elanco policies, Financial Reporting Compliance (FRC), local company legal and statutory requirements.
- Managed inquiries from customers and proactively coordinate with internal stakeholders to resolve the issue/problem within stipulate timeframe.
- Provide key improvements to existing processes and solutions.
- Support new and existing team members through proper knowledge transfer, sharing of resource, knowledge, and experience.
Your Responsibilities:
- Create and confirm customer orders in a timely manner, actively monitor outstanding orders, and proactively manage customer expectations.
- Coordinate closely with plant sites and the Intercompany Services team to manage shipment arrangements, provide shipping instructions, and prepare accurate shipping documentation. Ensure timely and seamless delivery of goods to customers while maintaining effective communication with all stakeholders.
- Provide timely and proactive shipment updates to customers, promptly address order-related inquiries and concerns, and ensure effective resolution of issues. Build and maintain strong customer relationships while delivering a high level of customer satisfaction and service excellence.
- Generate billing according to the established Elanco billing policy and comply with countries tax requirement.
- Handle product related FOC orders, returns, credit and debit memos based on requests received from Affiliate and in accordance with the compliance.
- All requests should be processed according to the established work instruction and process definition guideline, accuracy and the completeness of the creation/change request processed should be ensured.
- Recognizes and solves non-standard problem within the team. Assist peers in troubleshooting activities within work unit or work collaboratively with other teams to resolve issue affection cash collection/revenue recognition or raise issues that may impact the customer satisfaction.
- Support controls and regular checks to ensure compliance with internal control, standards, or rules.
- Support the delivery of service levels and KPI targets.
- Ensure that deadlines for report submission are met consistently. Through the use of appropriate tools (i.e. email or telephony system), promptly, responsibly and proactively handle and resolve customer or business partner queries or problems
- Completes tasks and meet all compliance related requirements, including audit request, SOX Control and adherence to Elanco policies and procedures under minimal supervision.
- Actively support or participate with any project related to system enhancement, process improvement for order management with influence on accuracy, efficiency, and compliant master data management process.
- Provides or may lead the key improvements to existing processes.
- Undertake other tasks that may be assigned from time to time, as required by Elanco Management.
What You Need to Succeed (minimum qualifications):
- Diploma/Degree in Finance/Accounting, Business Administration with at least 5 years of related industry experience or equivalent in Order Management, Export Operations or other accounting function in an MNC or Shared Service.
- Intermediate knowledge and understanding of Order Management and Accounting Functions
- Intermediate knowledge and experience of operating ERP System - SAP Module and MS Office Tools, particularly Excel, PowerPoint, and Outlook. Experience using the ServiceNow, or Sales Force is a plus but not require.
- Have experience in supporting low to medium complexity tasks and participating in a small to medium size project initiatives.
- Lean/Six Sigma exposure or equivalent is a plus but not require.
- Progressive mindset and aptitude in learning and adapting to technology and productivity tools.
- Proficient in English is mandatory; Preferable Mandarin-speaking candidates as the role require candidates to deal with Mandarin-speaking stakeholders.
What will give you a competitive edge (preferred qualifications):
- Requires comprehensive and understanding of Order Management and Export operation activities and relationship with the business.
- Meticulous in details and post good analytical skills.
- Effectively prioritize and complete assigned functional tasks and other deliverables under minimal supervision.
- Ability to identify and resolve typical or non-standard issues that may occur in their own work unit or affect the team.
- Able to recognizes and solves typical or non-standard problems that can occur in own work unit.
- Positive working attitude with a high degree of initiative and is adaptable to change.
- Ownership for all applicable SOX and Operational Controls in own work unit.
- Good interpersonal and influencing skill as frequent communication with stakeholders from various department would be required.
Additional Information:
- Travel: Not required
- Location: Mutiara Damansara, Petaling Jaya
Don’t meet every single requirement? Studies have shown underrecognized groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!
Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status
Elanco may use automated tools, including AI, to support parts of our recruitment process, such as reviewing applications against job‑related criteria and/or transferrable skills. These tools help ensure a consistent, structured evaluation, but they do not make hiring decisions. All decisions involve a human reviewer. For more information on how we handle personal data, please see our Elanco Workforce Privacy Notice.
