Analyst - QA

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for an Analyst – QA based in the United States.

We are seeking a detail-oriented Quality Assurance Analyst to monitor operational performance, strengthen compliance, and drive continuous improvement across business processes. In this role, you will conduct quality audits, evaluate performance data, identify trends, and recommend actionable solutions to improve service delivery and operational effectiveness. You will collaborate with operational leaders, training teams, and support staff to maintain quality standards and ensure adherence to policies, procedures, and contractual requirements. Your analytical insights will help identify performance gaps, reduce operational risks, and support informed decision-making. Working in a fast-paced, fully remote environment, you will contribute to quality improvement initiatives and help maintain consistent performance across project operations. This is an opportunity to apply your quality assurance and analytical expertise to meaningful operational challenges while supporting a culture of accountability and continuous improvement.

Accountabilities

Conduct internal quality audits, reviews, and monitoring activities to evaluate compliance with established quality standards, project metrics, policies, procedures, and contractual requirements.
Analyze operational performance data and quality assurance reports to identify trends, recurring issues, performance gaps, and opportunities for improvement.
Develop routine and ad hoc performance reports, interpret findings, and provide actionable recommendations to support operational decision-making.
Investigate quality issues and potential root causes, then develop, implement, and monitor corrective action plans to improve performance and prevent recurring problems.
Collaborate with operational leadership and cross-functional teams to develop new procedures and update existing processes when business requirements or operational practices change.
Monitor project performance and compliance with contractual obligations using relevant systems, applications, and quality monitoring tools.
Support the development, maintenance, and continuous improvement of quality assurance processes, reporting frameworks, and performance management practices.
Assist in creating and updating knowledge management resources, quick reference guides, matrices, charts, workflows, and other staff support materials.
Work closely with training teams and operational staff to reinforce quality standards, address performance gaps, and support the achievement of program objectives.
Evaluate the effectiveness of quality improvement initiatives and key operational changes, using data-driven insights to measure results and identify further opportunities for enhancement.
Document audit findings, communicate quality concerns, and provide constructive feedback and recommendations to relevant stakeholders.
Perform additional duties as assigned to support operational quality, compliance, and overall project success.
Requirements
Bachelor's degree in a relevant field and at least three years of related professional experience, or an equivalent combination of education and experience.
At least three years of experience in quality assurance, quality control, compliance monitoring, auditing, operations analysis, process improvement, or performance management.
Demonstrated experience conducting audits, quality reviews, and monitoring activities to assess compliance with quality standards, internal policies, procedures, and contractual obligations.
Strong analytical and problem-solving skills, with the ability to interpret operational data, identify performance trends, assess gaps, investigate root causes, and develop practical recommendations.
Experience preparing, analyzing, and presenting routine and ad hoc performance reports to support business decisions and continuous improvement initiatives.
Proven ability to develop, implement, and track corrective action plans to resolve quality issues and improve operational outcomes.
Strong understanding of quality assurance processes, performance monitoring methodologies, compliance requirements, and process improvement practices.
Excellent attention to detail, with the ability to identify discrepancies, procedural weaknesses, compliance risks, and quality issues while maintaining accuracy and consistency.
Effective written and verbal communication skills, including the ability to document findings clearly, provide constructive feedback, and communicate recommendations to stakeholders at different organizational levels.
Demonstrated ability to collaborate with operational teams, leadership, trainers, and other cross-functional partners to implement quality initiatives and improve processes.
Strong organizational and time-management skills, with the ability to manage competing priorities, meet deadlines, and maintain high-quality work in a fast-paced environment.
Proficiency in using relevant software applications and systems to monitor performance, analyze data, and prepare reports.
Must be a U.S. citizen and able to pass a federal background check.
Must be able to work remotely with a private, suitable workspace and reliable power supply.
Must have an internet connection with a minimum download speed of 25 Mbps, or 50 Mbps when sharing connectivity, an upload speed of at least 5 Mbps, and an Ethernet connection to the home router using a Category 5 or 6 cable.
Must be able to meet all applicable remote-work, equipment, and security requirements.
Benefits
Competitive annual salary: $59,100–$68,000, depending on relevant experience, qualifications, work location, and other applicable compensation factors.
Fully remote work: The flexibility to perform your responsibilities from home within the United States.
Equipment provided: Work equipment supplied, subject to applicable remote-work requirements.
Healthcare coverage: Access to health insurance benefits.
Insurance protection: Life and disability insurance coverage.
Retirement savings: Access to a retirement savings plan.
Paid time off: Paid holidays and paid leave.
Additional compensation opportunities: Potential eligibility for short-term or long-term incentives and program-specific awards, where applicable.
Professional development: The opportunity to strengthen your expertise in quality assurance, compliance monitoring, performance analysis, and continuous improvement.
Meaningful impact: The chance to contribute to operational excellence, strengthen quality standards, and support effective service delivery.
Important employment condition: The position is contingent upon contract award. Employment and benefits are subject to applicable program terms and company policies.