Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Analyst, SOX Compliance (Business Controls)
India

Role Overview:
The Analyst, SOX Compliance (Business Controls) strengthens Genesys' global Sarbanes-Oxley compliance program by evaluating business processes, assessing financial reporting risks, and helping ensure controls are designed and operating effectively. The role owns assigned SOX activities across the control lifecycle, partnering with Finance, IT, operational teams, process owners, and external auditors to deliver rigorous testing, clear conclusions, and timely remediation. It provides hands-on exposure to business process controls, IT-dependent and manual application controls (ITACs), risk assessment, and cross-functional audit activities across a global organization. At Genesys, our focus on empathy, collaboration, and innovation shapes how teams work together to create better experiences for customers and employees. This role offers a clear opportunity to deepen SOX expertise, gain visibility across enterprise processes, and grow into broader responsibilities within the compliance function.

Key Responsibilities:

• Drive SOX planning, scoping, and risk assessment activities for assigned business processes in coordination with process owners and external auditors
• Lead end-to-end business process walkthroughs to assess control design, identify risks, and determine whether controls appropriately address financial reporting objectives
• Execute testing of business process controls, including relevant IT-dependent and manual application controls (ITACs), to provide well-supported conclusions on operating effectiveness
• Identify control gaps and deficiencies, evaluate their severity and potential impact, and communicate findings clearly to relevant stakeholders
• Develop clear, accurate, and audit-ready documentation of testing procedures, evidence, findings, and conclusions to support an efficient SOX program
• Drive timely remediation by coordinating with control owners, tracking corrective actions, and evaluating whether identified deficiencies have been effectively resolved
• Improve the effectiveness and scalability of the SOX program by identifying opportunities to strengthen risk coverage, documentation quality, and testing efficiency
• Build trusted partnerships across Finance, IT, operational teams, and external audit while managing competing priorities across global time zones and audit timelines

Required Qualifications:

• 2+ years of experience in SOX compliance or Internal Audit, with direct experience evaluating and testing business process controls
• Demonstrated experience performing business process walkthroughs, control design assessments, operating effectiveness testing, and control gap analysis
• Strong understanding of risk assessment, internal controls, audit evidence, deficiency evaluation, and SOX documentation requirements
• Demonstrated professional judgment, critical thinking, analytical problem-solving, and root cause evaluation capabilities
• Strong written and verbal communication skills, including the ability to explain control concepts and findings clearly to non-specialist stakeholders
• Proven ability to independently manage multiple priorities, meet audit timelines, and maintain high standards of quality and accuracy with minimal supervision
• Proficiency with AI tools and Microsoft Excel, Word, and PowerPoint, with the flexibility to collaborate periodically across global time zones, including with U.S.-based stakeholders and external auditors

Preferred Qualifications:

• CA, CIA, or CPA qualification
• Exposure to IT General Controls (ITGCs), with an understanding of how ITGCs support business process controls and financial reporting
• Experience collaborating with external auditors and cross-functional stakeholders across Finance, IT, and operational functions
• Experience contributing to SOX program improvements, remediation activities, or control optimization initiatives
• Experience testing IT-dependent or manual application controls (ITACs) within business processes

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Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

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About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai. 

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.