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Richmond, Virginia, United States
Onsite
About the Opportunity
The Enterprise Support Office (ESO) Service Desk has an immediate opening for an Advanced Technical Analyst, reporting to ESO Operations Leadership.
You will be responsible for researching and analyzing technical and data problems of varying complexity to develop recommendations and solutions related to technical operations. You will provide guidance in identifying, evaluating, and developing effective processes and procedures that meet organizational requirements. You will also participate in cross-functional teams to address technical and systems issues.
What You Will Do:
Perform complex analyses of technology-related information to troubleshoot and resolve major and critical technical business issues
Research and analyze technical data and problems of varying complexity to develop effective recommendations
Determine best practices and suggest improvements to current practices
Resolve technical issues and data inconsistencies
Implement sustainable technology-based solutions
Conduct security reviews and analyze application configurations for essential business needs
Monitor and audit procedural and legal compliance measures
Provide technical direction, training, and support in the completion of complex project
Develop and design test plans and testing strategies to ensure data and system integrity
Identify and document audit requirements
Plan and execute solutions, providing consultation to clients, colleagues, and management
Provide technical guidance and recommendations to management on the design, development, and implementation of functional applications
Direct, coordinate, and provide leadership support to cross-functional team initiatives and technology-based projects
Participate in cross-functional linked teams to address technical or systems issues
Lead development and design of testing strategies
Ensure ongoing integrity, efficiency, and compliance of business operations in alignment with established standards and objectives
Qualifications
Bachelor's degree or equivalent experience (required)
Master's degree preferred
9+ years of relevant work experience
Preferred Skills:
Broad and deep technical knowledge of the principles of data collection and analysis
Strong understanding of business requirements and process improvement criteria
Expertise in performance metrics review techniques
Proficient computer skills including Microsoft Outlook, Word, Excel, and PowerPoint
Experience with various online applications as needed for the role
Acute analytical and technical ability
Acute attention to detail with a high level of data integrity and accuracy
Outstanding oral and written communication skills with the ability to provide clear and concise information and/or instruction to key stakeholders
Outstanding interpersonal skills and ability to work with internal and external stakeholders including Federal Reserve System staff
Strong project management and leadership capabilities
Discover the Reason Why So Many People Love It Here!
When you join the Richmond Fed, not only will you find a challenging and purposeful career, you'll also have access to a wide range of benefits and perks that support your health and wealth, including:
Financial Benefits:
Competitive compensation
Pension and 401(k) with employer match
Tuition reimbursement
Health & Wellness:
Great medical benefits
Child and family care leave
Time Off & Work-Life Balance:
Generous paid time off
Paid volunteer leave
Work environment focused on balance
Professional Growth:
Professional development opportunities
Challenging, mission-driven work
Onsite amenities that make working here fun!
Other Requirements and Considerations:
Candidates should review the Bank's Employee Code of Conduct to ensure compliance with conflict-of-interest rules and personal investment restrictions.
If you need assistance or an accommodation due to a disability, please notify rich.recruit@rich.frb.org.
Employees who work at and/or visit another Federal Reserve entity or outside business as part of their job duties are required to comply with any onsite safety and health protocols of those organizations (including, but not limited to, requirements to vaccinate or test, mask, social distance, etc.).
Sponsorship is not available for this role.
Selected candidate is subject to special background check procedures.
The hiring range for this role is $138,500 to $152,000 annually. Salary offered will be based on the job responsibilities and the individual's knowledge, skills, and experience as defined in the job qualifications.
Interested candidates are strongly encouraged to apply as soon as possible. Applications are reviewed on a rolling basis.
Always verify and apply to jobs on Federal Reserve System Careers or through verified Federal Reserve Bank social media channels.
The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.