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Boston, Massachusetts, United States
Onsite
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Position Summary:
The Analytics Associate supports the Business Operations team by delivering accurate data, insights, and reporting for the Customer Success organization. This role helps maintain the data infrastructure, define and measure key performance indicators, and create clear visualizations that support decision-making across the customer lifecycle. The position requires working with complex datasets to identify trends, surface business insights, and improve operational performance. This role is based in a hybrid work model and reports to the Analytics Senior Manager.
About the Team:
The Business Operations team supports Customer Success by translating data into actionable insights, improving operational processes, and helping teams measure performance consistently. The team partners closely with Customer Success leaders, business stakeholders, and cross-functional operational teams to support reporting, analysis, and process improvement. Their work relies on data sources, reporting systems, and visualization tools to maintain accurate metrics and enable business decisions. The team focuses on data quality, clear reporting, and operational effectiveness.
Essential Job Responsibilities:
Design and maintain data queries, datasets, and visualizations to support reporting and analysis.
Define, calculate, and validate core metrics to support consistent interpretation of business performance.
Partner with upstream system owners to understand data sources and improve data accuracy and usability.
Support projects and process improvements that strengthen data integrity and reporting reliability.
Create clear dashboards and visualizations that help stakeholders understand trends and identify opportunities.
Use reporting and analytics tools such as Salesforce Analytics Studio, Power BI, Tableau, Excel, R, SAS, JMP, Python, or Spark to build analysis and reporting outputs.
Develop understanding of the reporting architecture to support metric design and reporting standards.
Collaborate with business stakeholders to scope, prioritize, and structure analyses that address key business questions.
Analyze performance metrics to identify drivers, summarize findings, and deliver ad hoc analysis for strategic initiatives.
Use AI-enabled tools to speed up routine data preparation, summarize findings, and explore analysis ideas, while validating outputs against source data and business context.
Additional Job Responsibilities:
Prepare reports and presentations for recurring business reviews and leadership updates.
Support communication of analysis results to technical and non-technical audiences.
Contribute to documentation of metric definitions, reporting logic, and data processes.
Assist with special projects related to business performance or operational improvement.
Share insights and recommendations with team members to support broader business planning
Expected Education & Experience:
Bachelor’s degree in a related field such as Computer Science, Mathematics, Statistics, Business, Finance, Accounting, Operations, Supply Chain, or Engineering, or equivalent experience.
2+ years of related professional experience in analytics, financial services, management consulting, corporate finance/strategy, business process improvement, or operations.
Strong analytical and problem-solving skills with the ability to work through complex or unstructured data.
Experience with SQL or similar query tools; experience with Snowflake or Oracle SQL is preferred.
Experience with a CRM platform such as Salesforce is preferred.
Experience with data visualization tools such as Power BI, Tableau, or Salesforce Analytics Studio is preferred.
Strong written and verbal communication skills, including the ability to present data clearly to non-technical audiences.
Strong organizational skills with the ability to manage multiple priorities and deliver on deadlines.
Ability to work independently, adapt to ambiguity, and make progress with limited direction.
Demonstrated willingness to learn new tools, methods, and technical skills as needed.
Exposure to or experience with AI preferred.
Expected Compensation
$65,000 - $111,000The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers