Animal Health Technical Support Assistant

Your Role: Technical Support & Pharmacovigilance Associate

As a Technical Support & Pharmacovigilance Associate, you will be part of the Technical and Customer Service team supporting internal and external stakeholders across animal health products and services. In this role, you will be responsible for delivering technical support, managing pharmacovigilance activities, investigating product complaints and adverse events, and ensuring accurate reporting and compliance with regulatory requirements.

Your Responsibilities:

• Provide technical support and respond to customer enquiries through email and case management systems.

• Investigate and manage adverse events (AEs), lack of efficacy (LOE), and product complaints (PCs) in compliance with pharmacovigilance and regulatory requirements.

• Accurately document and enter case data into reporting systems, including causality assessment and coding.

• Support social media monitoring, technical review of promotional materials, and maintenance of technical resources, SOPs, FAQs, and templates.

• Assist with onboarding and training activities by developing and updating technical training materials and resources.

What You Need to Succeed (minimum qualifications):

• Education: Veterinary Nursing qualification or tertiary qualification in Animal Science or a related discipline.

• Experience: Previous experience in customer support, technical support, pharmacovigilance, or related areas within animal or healthcare environments is preferred.

• Strong communication and interpersonal skills with excellent organizational and analytical capabilities.

• Proficient in Microsoft Office applications and able to work both independently and collaboratively in a team environment.

What Will Give You a Competitive Edge (preferred qualifications):

• Previous experience within the animal health or human pharmaceutical industry.

• Familiarity with pharmacovigilance systems and adverse event reporting processes.

• Experience handling technical enquiries and customer complaint investigations.

• Ability to interpret and communicate technical information to different audiences.

• Experience developing training materials, SOPs, or technical documentation.

Additional Information:

• Travel: Minimal travel required.

• Work Arrangement: Hybrid work environment (where applicable).

• All verbal customer contact will be managed by the Affiliate team.

Don’t meet every single requirement? Studies have shown underrecognized groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!