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Atlanta, Georgia, United States
Hybrid
At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities.
The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.
ESSENTIAL FUNCTIONS:
Troubleshoots complex enterprise application issues by analyzing system logs, error reports, and integration traces; performs root cause analysis on performance bottlenecks, application errors, and service disruptions; documents technical resolutions in knowledge repositories. 20%
Contributes to IT project teams by assisting in the design, configuration, and rollout of enterprise applications, integration solutions, and system upgrades; provides support for mobile application rollout activities as needed, aligned with broader deployment initiatives. 20%
Assists in planning and executing release cycles by coordinating with cross-functional teams, validating build integrity, performing pre- and post-deployment testing, and documenting release activities; provides periodic support for mobile application deployment through enterprise distribution pipelines. 15%
Monitors and optimizes application performance across Windows and Linux environments by leveraging monitoring tools, log aggregation platforms, and alerting frameworks; performs patching, security updates, and release validation for enterprise applications, with as-needed support for mobile deployment workflows. 15%
Identifies inefficiencies in workflows and system operations, recommending and implementing technical process improvements such as scripting, automation, or tool integration; ensures documentation reflects revised technical standards. 10%
Collaborates with Service Desk, Network Operations, and Infrastructure teams to provide Tier 2/3 escalation support for enterprise applications; performs advanced incident triage, contributes to problem management activities, and supports root cause investigations; provides targeted support for mobile-related incidents as-needed. 10%
Develops and maintains operational documentation, including runbooks, environment configuration guides, and deployment procedures to ensure consistency in application and integration support; includes steps for mobile deployment support where applicable. 10%
EXPERIENCE/QUALIFICATIONS:
Minimum Degree Required: Associate Degree
Preferred Degree: Bachelor's Degree
Certificate(s) or License(s): Relevant IT certifications preferred (e.g., Boomi, Linux+, Microsoft, AWS, ITIL).
Years of experience: 3 years in IT support or application/system administration.
KNOWLEDGE, SKILLS, AND ABILITY:
Administers and optimizes Windows and Linux environments, including server provisioning, patch management, and advanced command-line operations; leverage virtualization platforms (Azure, VMware) to deploy, scale, and maintain high-availability application hosting environments.
Designs, develops, and maintains automation scripts (PowerShell, Bash, Python) and implements Power Automate workflows to orchestrate system processes, integrates disparate systems, and improves operational efficiency and consistency.
Executes SQL data queries and database diagnostics to support troubleshooting, reporting, and integration validation across enterprise applications.
Configures, deploys, and maintains integration platforms and APIs (e.g., Boomi, REST, SOAP), ensuring secure, reliable, and performant inter-system communications.
Supports SDLC and DevOps practices, including version control, CI/CD pipeline configuration, automated testing, and release management; provide periodic support for mobile application deployment through enterprise distribution pipelines.
Applies advanced analytical and problem-solving techniques to diagnose and resolve complex issues affecting enterprise and mobile platforms, including multi-tier application dependencies.
Effectively communicates technical concepts to both technical and non-technical stakeholders while managing multiple concurrent projects in fast-paced enterprise environments.
TRAVEL REQUIREMENTS:
Occasional travel- 10-15% - may be required for department or program/project meetings, vendor management, or enterprise workshops.
Must be onsite for day 1 of employment for new hire onboarding activities.
PHYSICAL REQUIREMENTS:
Frequent sitting and use of computer equipment
Occasional standing, walking, bending, and lifting materials up to 10 lbs.
Availability and ability to work after hours, weekends, holidays, etc. as needed, to be on call and/or to fulfill job responsibilities and requirements.
The starting rate is $73,000 to $85,000 annual. The final candidate's relevant experience/skills will be considered before an offer is extended. Actual starting pay will vary based on non-discriminatory factors including, but not limited to, geographic location, experience, skills, specialty, and education.
ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.
