Want to know if this job is worth applying to?
Troy, Michigan, United States
Onsite
Job Description:
Illinois Tool Works (ITW) is a Fortune 200 company that produces diversified products in global markets. Some of its products include welding equipment, automotive components, construction materials and commercial food equipment. The Food Equipment Group is one of seven ITW decentralized business segments. Reporting to the Sr. Manager of Quality and Customer Support, the
Application Engineer works in the Warewash Division at its Troy, Ohio, facility located 20 minutes north of the Dayton. The Warewash Business Division produces Hobart, Stero and Somat branded commercial dishwashers, waste equipment and disposers used in hotels, retail, restaurants, cruise ships, schools, universities, and other environments. We are the industry leader and seeking to expand our growth in existing served markets as well as new markets. We are in search of an Application specializing in product quality and customer relations.
Summary of What you Will Do:
As an Application Engineer in The Warewash Division you will provide direct support to our customers by responding to escalated product quality concerns in the field and providing training for customers and service technicians. The successful candidate will meet customer needs through excellent support to maintain product uptime. This individual contributor position will be responsible for advising field service technicians, field/lab testing support and supporting customers to resolve quality concerns. This position works from the ITW Hobart Technology Center in partnership with the Design Engineering and Quality Teams to meet customer needs.
What you will do:
Interact directly with customers and build relationships through issue resolution
Provide support to service technicians to successfully repair products in the field
Apply problem solving methodologies to determine root cause of quality issues
Become a technical expert of Warewash products and features
Administer maintenance training programs for key accounts and strategic partnerships
Support lab life testing and part returns w/reports
Support lab machine testing w/reports
Work with the Technical Publications and Service Training teams to refine documentation
What we are looking for:
Enthusiasm for interacting directly with customers or end-users
Knowledge of engineering quality and testing practices
Brings energy and drive to challenges while maintaining a positive, results-oriented mindset
Technical understanding of commercial dishwashing equipment
Ability to troubleshoot and repair warewashing equipment in the field
Passion for continuous improvement through root cause analysis and problem-solving skills
Experience with electrical and mechanical trades
Experience with data collections through DAQ systems
An individual to support the Quality Management Systems
Availability to travel as needed for work (approximately 50% of the time)
Flexibility for after hours support
Education and experience:
Required:
Preferred:
We are an equal opportunity employer, where we value the strengths of all team members. We offer competitive compensation and benefits and an exciting work environment.
ITW is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
Compensation Information:
$74,000- $90,000
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
