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Erlanger, Kentucky, United States
Onsite
Help grow a safer, cleaner, healthier future for everyone, every day.
Fortress Safety is looking for a hands-on Application & Technical Support Engineer to support our engineered machine-safety and interlocking products across pre- and post-sales. This is a physical-product engineering role, not IT / SaaS — you'll solve real machinery challenges for customers, not troubleshoot IT systems. It's an excellent step for an engineer looking to grow toward Sales, Product Management or technical leadership.
Provide expert application and troubleshooting support for our machine-safety interlocking products, by phone, email and on-site.
Manage daily customer enquiries via the technical-support inbox and phone line, meeting agreed KPIs.
Diagnose complex product and application issues to identify root causes and effective fixes.
Partner with the Sales team to help customers specify and integrate safety solutions using automation-system knowledge.
Travel to customer sites to troubleshoot and resolve issues in the field.
Support webinars, trade shows and training sessions to drive product adoption.
Capture customer feedback and feed real-world insight into product development.
Build technical depth in emerging technologies including IO-Link Safety and electrical devices such as Remlive.
1–3 years in an application, field-service, technical-support or engineering role within an industrial / machinery / automation setting.
Familiarity with industrial safety systems, PLCs, HMIs and automation technologies (hands-on experience a plus).
Machinery electrical knowledge or experience (beneficial).
Strong troubleshooting and problem-solving ability with physical, engineered products.
Confident written and verbal communication with customers.
Ability to collaborate across Design, Quality, Sales and Engineering.
Degree in Engineering or a relevant technical discipline — equivalent experience or qualifications also considered.
24 days holiday + 9 office-closure days
401k matching & profit-sharing potential
14 weeks fully paid parental leave
Voluntary life, disability, accident and illness cover
Group medical, dental & vision (family/partner options)
WPO Employee Assistance Program
Long-service recognition
A clear development pathway into Sales, Product Management or technical leadership
Applicants must be authorized to work for any employer in the United States. At this time, Fortress Safety is unable to sponsor or take over sponsorship of an employment visa (e.g., H-1B) for this position.
At Fortress, we don't just accept difference — we celebrate it, and we're committed to an inclusive environment for all colleagues. If you need any accommodations during the recruitment process, please let us know.
Ready to protect people and equipment with world-class safety engineering? Apply now via the link. Questions? Contact our talent team.
#LI-SF4 #Fortress
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