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Chennai Corporation, Tamil Nadu, India
Onsite
Job purpose:
To lead and manage the MRO Application Team in the efficient and accurate processing of customer inquiries and orders. Oversee the review, interpretation, and preparation of comprehensive quotations, ensure timely project execution, and uphold compliance with technical and legal requirements. Enhance overall customer satisfaction through strategic coordination, effective communication, and leadership.
Key Accountabilities:
Team Management:
o Lead, mentor, and develop the Application Team to ensure high performance and professional growth.
o Allocate tasks and set priorities for the team to ensure effective handling of customer inquiries and orders.
Enquiry Review:
o Oversee the review, interpretation, and processing of customer inquiries.
o Ensure that team members collect and verify all necessary details for quote preparation.
o Evaluate technical specifications and assess factors affecting cost, delivery, and compliance.
o Ensure that legal requirements for products are met based on destination country and product type.
Sizing & Selection:
o Supervise the selection, sizing, and pricing of valves, actuators, and spares according to customer requirements.
o Provide guidance and support on application engineering and quotation preparation.
Customer Coordination:
o Ensure timely submission of techno-commercial offers and prompt responses to customer queries.
o Lead participation in customer meetings and facilitate effective communication between customers and internal teams.
Monitor Progress:
o Track the progress of submitted offers and ensure accurate updates in the ERP system.
o Prepare and submit quote and order forecast reports.
o Oversee the handover of order files to the contracts team.
o Progress A3 Strategy for the region progress and MDI progress
Expertise
1. Educational Qualification: B.E/B.Tech or higher (Full-time). Part-time/Correspondence degrees are not eligible.
2. Experience: Minimum 8 years of experience, with significant prior experience in leading application engineering and contract management functions.
3. Technical Skills: Expertise in control valve applications, project management, and commercial terms & conditions.
Product specifications, codes and standards. Legal requirements (API Monogram, IBR, PED, ATEX, MD, SIL, CUTR, SCOMET, etc.
Determination & Review of customer Requirements. Material specification, Special process. Application Engineering, Contracts Engineering, Sizing Software, Instrumentation.
Time and Task management.
Knowledge in Standardization and General Arrangement drawing.
Knowledge in manufacturing processes, material testing, NDE.
Knowledge in API 6A Choke and API 6A PSL & PR requirements.
Control of documents and records.
Knowledge in Electrical and Electrohydraulic Bought out Actuators and Accessories.
4. Software Skills: Proficient in MS Office (Excel, PowerPoint), CRM, and ERP systems.
Impact
1. Customer Satisfaction: Directly impacts customer satisfaction and project execution timelines through effective team management and process oversight.
2. Business Performance: Influences the accuracy and timeliness of quotations and order processing, contributing to overall business success.
Resources
1. Access: ERP system, CRM, technical documentation, and internal support teams.
2. Coordination: Engage with cross-functional teams, including field sales and contract management, to facilitate efficient operations.
Complexity
1. Management: Handling and prioritizing multiple customer inquiries and orders.
2. Challenges: Addressing complex technical, commercial, and legal aspects in quotations and order processing.
Influence
1. Internal Processes: Influence internal processes and team performance through effective leadership and problem-solving.
2. Customer Relations: Contribute to customer satisfaction and business success through accurate and timely responses.
Health and safety
Health, Safety & Environment
1. Adhere to HSE policies.
2. Adhere to HSE policies and ensure all technical and contractual requirements meet safety and environmental standards.
Quality Management System
Implements QMS requirements within AE&C procedures and conducts regular internal and
external audits to maintain and improve quality standards.
ESG
Commitment to sustainable practices and adherence to company ESG policies.
Ensure that customer solutions align with environmental and social governance standards.